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Location: Hong Kong, Hong Kong, Hong Kong 
Requisition ID: 38802 

Jardine Schindler stands for mobility. Mobility needs experts.
Join our team in Hong Kong.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

Jardine Schindler Group (JSG) is a joint venture between Jardine Matheson (est.1832) and Schindler Group(est.1874). JSG is specialized in design, engineer, install, maintain and modernize elevators, escalators and moving walkways in Hong Kong, Malaysia, Singapore, Thailand, Indonesia, Taiwan, Vietnam, the Philippines, Macau, Myanmar, Brunei and Cambodia. On average, 100 million people throughout the Asia Pacific regions will be transported by equipment supplied and maintained by JSG on any given day.

Service Operation Manager / Assistant Service Operation Manager

Mobility is the goal

The incumbent will be primarily accountable for the following areas of responsibilities:


Safety and Quality

  • Ensure compliance with employment and health and safety procedures CPSI, ON, service planning, TCO, GCM, etc.


Service & Repair Fulfillment

  • Optimize the branch staffing of service technicians, by planning the personnel needs including route organization, workloads and training
  • Conduct periodical inspections ensuring fulfilment and customer satisfaction.
  • Supervise and follow-up of the work performed
  • Manage problem solving of sick units and monitor MTBC improvement
  • Cooperation with local government bodies and QPS for any safety inspection, testing.
  • Execute and solve retrofits, DLFI and non-conformities
  • Monitor spare parts consumption
  • Identify major repair, overhaul, or modernization need and refer to relevant department
  • Prepare and fulfil budget and key metrics with the Branch Manager


Service & Repair Fulfillment

  • To support contract sales team for meeting customer in technical aspect
  • To support documentation on technical matters`


People Management

  • Execute leadership to technicians in matters of customer and employee satisfaction adding value to the business, quality of work and operational efficiency
  • Iidentify competence level of field staff and recommend certification
  • Identify technical training needs for the technicians and branch field development

Mobility needs you

  • Degree holder in Mechanical & Electrical Engineering or related discipline
  • 5 years' relevant experience in the lift and escalator industry on the managerial capacity in leading a sizeable maintenance team
  • Good communication & interpersonal skills, customer oriented and self-motivated
  • Strong leadership and
  • Good technical competence in lift and escalator industry
  • Good writing & presentation skills
  • Proficiency in spoken and written English and Chinese
  • Less experience can consider as assistant service operation manager

Do you want to move the future with us?

If so, we would like to meet you, and look forward to receiving your complete application documents.

Alex Ng



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