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Location: Atlanta, GA, Georgia, United States 
Requisition ID: 57719 

Schindler stands for mobility. Mobility needs experts.
Join our team in Atlanta, GA.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

Customer Service Associate

Mobility is the goal

Schindler is on a journey to improve its processes, drive increased business value and optimize service delivery. The organization is moving to a Business Service Center (BSC), while expanding standardization and continuous improvement capabilities.  

 

The Schindler BSC organization will play a major role in the pivot to process automation and leading practices. The evolution in the BSC aims to serve as a platform for future growth in the business and a model for innovation and unlocking customer potential. The team being assembled will be key in driving process standardization and optimization by centrally managing end-to-end processes, while meeting service delivery.

 

We are looking for people to join us on a journey to transform Schindler‘s support operations in the US and Canada. Your role is to help lead that transformation. Help us transform business support activities within Schindler, allowing our organization to unlock customer potential and increase growth within our markets.

 

As a pivotal member of our transformation team you will be responsible for receiving requests for elevator and / or escalator service from Schindler customers and dispatching elevator / escalator technicians to respond to the customers’ requests for service.

 

** Direct Hire, Great Payrate, Sign-on Bonus and Immediate Benefit Coverage

 

Mobility needs you

  • Provide courteous, friendly, helpful and efficient service to external and internal customers on a regular and consistent basis in accordance with service-level agreements (SLAs)
  • Receive customer telephone requests for elevator and/or escalator service
  • Gather complete and accurate customer, building and equipment information
  • Enter customer data and all relative information utilizing SAP dispatching application
  • Schedule and/or page Schindler elevator/escalator technicians
  • Receive field technician’s responses to pages; communicate details of customers’ request for service; obtain estimated time of arrival (ETA) at site information
  • Call customers requesting service: convey field technicians’ ETA at designated site for servicing
  • Fully participate, cooperate and support a team effort in processing external and internal customers’ calls for service
  • Work with Manager-Call Center and Supervisor-Call Center to support Call Center improvement initiatives and on items related to key performance indicators (KPIs) and SLAs
 

Do you want to move the future with us?

If so, please click the Apply now button.

www.schindler.com

 

Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you are having difficulty with the application or the accessibility of this website, please contact Recruiting_Support.US@schindler.com

 

We Elevate

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