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Location: Berlin, Berlin, Germany 
Job ID: 55805 


We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.


With our elevators, escalators and moving walks, we move more than one billion people every day all over the world. Our core business comprises service, new plant construction and modernization, but we think much further: We shape the future of urban mobility with innovative, digital solutions.


Join us as a

Customer Journey and Touchpoint Manager (m/f/d)


We Elevate... Your Responsibilities

Key responsibilities include:

  • Refine customer journey based on market analysis and persona research for existing and future touchpoints (Plan and Design Tool, customer portal, marketing campaigns etc.)
  • Enhance customer touchpoints by ensuring a consistent brand and customer experience
  • Create innovative concepts for individual touchpoints to improve Schindler’s performance measured by NPS
  • Optimize definition of target groups and personas
  • Reduce distance to the user by researching customer behavior and getting insights. Implement learnings into practice in the global CX organization in close collaborAction with the Schindler country organizations
  • Foster customer loyalty and satisfaction by leveraging data insights generated with NPS 

We Elevate... Your Best Self

Further expectations include:

  • Bachelor Degree/ Master Degree in marketing, market research, business administration or communication science
  • Profound expertise in research methods and customer insight analysis. Conclude findings and action plans.
  • Practice in managing NPS scores and text analytics
  • Experience in a customer-focused role with an understanding in optimizing customer experience
  • Dealing with customer feedback and developing measures to implement solutions
  • Understanding of how to utilize customer information to develop segmentation
  • Implement research findings together with the global CX organization in countries
  • Content strategy experience across multiple customer journey touchpoints
  • Over 8-10 years relevant working experience
  • Ability to think creatively and innovatively
  • Excellent knowledge of MS-Office
  • Strong communication skills
  • Skill to manage wide range of stakeholders
  • Independent working style
  • Inspired to leverage technology and collaboration
  • Team player and hands-on attitude
  • Business English fluent, German is a plus and additional languages welcome

We Elevate... You

Benefit from our services as a multi-award-winning TOP employer:


  • Working environment: We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration
  • Development opportunities: You start with a position-specific familiarization and are supported by us through professional and personal training measures
  • Family friendliness: We enable you to conciliate your professional and private life through flexible working hours and 30 days vacation
  • Health: Your health is important to us - Benefit from a variety of measures including prevention courses, cooperations with fitness studios and in-house sporting events
  • Social topics: We offer our free family service to support you in any situation
  • Corporate benefits: Benefit from our various employee discounts
  • Diversity: We promote a culture of diversity

Can You Elevate Us?

Contribute to our success and join us in shaping the mobility of tomorrow! We look forward to receive your complete online application including your earliest availability and salary expectations. Please contact Anastasija Davidovska, Schindler Digital Innovation GmbH (3870), (+49) 3070292307 for further questions.





We Elevate

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