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Location: Boston, MA, Massachusetts, United States 
Requisition ID: 59821 

Schindler stands for mobility. Mobility needs experts.
Join our team in Boston, MA.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

General Manager Service

Mobility is the goal

The General Manager- Service should provide management of company’s activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.
•    Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory service sales and operations initiatives.

•    Grow portfolio unit count and value above market standards, with repairs driving the immediate business.

•    Develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers. 

•    Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.

•    Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.

•    Responsible for managing, mentoring and leading a team of Service Sales Representatives, Field Superintendents, and Administrative staff by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.

•    Responsible for the hire and onboarding of new team members.

•    Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.

•    Set expectations for Field Technician engagement and ensure their active participation in maintenance quality walks, route reviews, performance reviews, identification of FP opportunities, and ride-alongs.

•    Manage and drive field personnel safety requirements in partnership with Field Quality Excellence group.

•    Ensure all required service meetings (both sales & operations) are effective.  Lead meetings where appropriate.

•    Develop and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results. 

•    Responsible for managing net working capital via appropriate asset management measures and proper billing procedures.

•    Responsible for legal interface of procedures like collection efforts and contractual disputes.

•    Ensure coordination of product safety responsibilities in partnership with Field Quality Excellence organization including execution of proper testing and technical training


Mobility needs you

•    BA/BS Business / Management / Engineering
•    Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Work Experience:
•    5-7 years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.  
•    Experience managing a full P&L for an industrial company.


Do you want to move the future with us?

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Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you are having difficulty with the application or the accessibility of this website, please contact Recruiting_Support.US@schindler.com


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