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Location: Chicago Downtown, IL, Illinois, United States 
Requisition ID: 54810 

Schindler stands for mobility. Mobility needs experts.
Join our team in Chicago Downtown, IL.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

General Manager Service

Mobility is the goal

Provide management of company’s activities and functions relating to the ongoing service, repair, maintenance and retention of all Schindler and other products existing within our portfolio as well as driving all recovery efforts for units outside our portfolio in an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

 

 

  • Manage, mentor and lead a team of Service Sales Representatives and Field Superintendents to deliver and drive their KPI’s using appropriate performance management methods.
  • Manage, mentor and lead a Service Sales Manager or Service Operations Manager, if applicable.
  • Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews.
  • Responsible for the hire and onboarding of new team members.
  • Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.
  • Set expectations for Field Technician engagement by ensuring the completion of maintenance quality walks, route reviews, performance reviews and ride-alongs
  • Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results.
  • Responsible for appropriate asset management measures and billing procedures
  • Responsible for legal interface of procedures like collection efforts and contractual disputes
  • Manage net working capital
  • Drive process and tooling compliance across service Sales & Ops
  • Manage and drive field personnel safety requirements in partnership with Field Quality Excellence group
  • Maintain and lead all necessary service meetings
  • Monitor and approve all overtime requests
  • Ensure coordination product safety responsibilities in partnership with Field Quality Excellence organization including execution of proper testing and technical training

 

 

Mobility needs you

Education:

MBA or MA in related field

BA/BS Business / Management / Engineering

 

Do you want to move the future with us?

If so, please click the Apply now button.

www.schindler.com

 

Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you are having difficulty with the application or the accessibility of this website, please contact Recruiting_Support.US@schindler.com

 

We Elevate

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