Sales Leadership:

• Lead and support sales negotiations, including the development of sales proposals, and oversee the execution of large project efforts for national and key accounts.
• Review with Senior Management Team sales performance and market progress as well as challenges, and propose corrective actions.
• Monitor sales and contract performance KPIs (i.e. bid/hit-rates, won/lost-analysis, discounts and pricing analysis, benchmarks, competition, etc.) to ensure optimal performance.
• Coordinate and align sales performance and actions implementation in line with Field Operations.

Customer and Account Management:

• Proactively build and maintain favorable client relationships with National Accounts. 
• Strategically plan and ensure increases in Schindler’s wallet share across the National Account portfolio in Existing Installation, New Installation and Modernization revenues. 
• Coordinate relationships between customer decision makers to Schindler local and corporate leadership. Plan and facilitate meetings and relationship building events. 
• Remain up to date and engaged in National Account development projects. 
• Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution.
• Ensure all national account contractual requirements are being met.
• Interpret customer concerns and escalate to the necessary internal resources in such a way that customer satisfaction is assured while aligning with the branches. 
• Educate national account customers on technology and products. 

Portfolio Growth and Retention:

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives.
• Understand and analyze national account portfolio to identify opportunities for improvements and customer investment, including those which may involve modernization and construction.
• Plan, develop and implement sales strategies to lead negotiations for national accounts that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings.
• Assemble and present information for all types of offerings, including service, maintenance, repair, modernization and construction.
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing.

Process Management and Administration:

• Develop sales proposals and prepare estimates for the sale of company products and services.
• Prepare and maintain required customer information and files in accordance with established procedures. 
• Work in cooperation with Contract Control on sales contract agreements. 
• Support as an escalation in accounts receivable management for assigned accounts. 
• Provide guidance and support on billing and work order management systems.

People Management:

• Manage National Accounts Coordinator and ensure all key and national accounts administration tasks are successfully completed.