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Location: Minneapolis/St. Paul, MN, Minnesota, United States 
Requisition ID: 59819 

Schindler stands for mobility. Mobility needs experts.
Join our team in Minneapolis/St. Paul, MN.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

General Manager Service

Mobility is the goal

General Manager Service


Provide management of company’s activities and functions relating to the ongoing service, repair, maintenance and retention of all Schindler and other products existing within our portfolio as well as driving all recovery efforts for units outside our portfolio in an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

Describe the key responsibilities of the position in order of importance and identify % of time spent on that responsibility.

    •    Develop and execute annual a regional business operations plan in support of the territory’s financial and non-financial objectives and support the implementation of territory quality and operations initiatives.
•    Develop and execute a strategic, sustainable plan to deliver high quality service and grow loyalty with customers. 
•    Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
•    Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
•    Grow portfolio unit count and value above market standards, with fixed price repairs driving the immediate business.
•    Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers.
•    Develop and recommend administrative, field and marketing budgets and control expenditures within approved budget objectives.

•    Manage, mentor and lead a team of Service Sales Representatives and Field Superintendents to deliver and drive their KPI’s using appropriate performance management methods.
•    Manage, mentor and lead a Service Sales Manager or Service Operations Manager, if applicable.
•    Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews.
•    Responsible for the hire and onboarding of new team members.
•    Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.
•    Set expectations for Field Technician engagement by ensuring the completion of maintenance quality walks, route reviews, performance reviews and ride-alongs 
•    Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results.
•    Responsible for appropriate asset management measures and billing procedures
•    Responsible for legal interface of procedures like collection efforts and contractual disputes
•    Manage net working capital
•    Drive process and tooling compliance across service Sales & Ops
•    Manage and drive field personnel safety requirements in partnership with Field Quality Excellence group
•    Maintain and lead all necessary service meetings
•    Monitor and approve all overtime requests
•    Ensure coordination product safety responsibilities in partnership with Field Quality Excellence organization including execution of proper testing and technical training


Mobility needs you

a.    MBA or MA in related field
b.    BA/BS Business / Management / Engineering


Other special requirements:

Possess overall knowledge of product and product application; installation and service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
Ten to fifteen years in various assignments within the Company, in the Elevator industry, or in another service oriented business.  Experience managing a full P&L for an industrial company.

Working knowledge of Microsoft Word, PowerPoint and Excel. SAP experience is preferred
•    Administer field resources to satisfy customer requirements for installation and service of products to Division objectives for quality, reliability and profitability.
•    Allocation of human and financial resources for cost effectiveness and customer satisfaction. 
•    Analyze and advise change in sales and field coverage, new products, price realization and competitor’s actions.
•    Recognizing internal and external changes occurring in business environment and adjusting the resource focus to capitalize on those changes.      
•    Persuasion is required both internally and externally. 
•    Must have the knowledge, technical and management skills, credibility, and negotiating and communication skills.
•    Must possess self-confidence to meet the challenges.


Do you want to move the future with us?

If so, please click the Apply now button.


Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

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