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Location: Morristown, NJ, New Jersey, United States 
Requisition ID: 29363 

Schindler stands for mobility. Mobility needs experts.
Join our team in Morristown, NJ.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

Director Quality

Mobility is the goal

Value Chain Organization:

  • Ensure compliance with all Quality process in SEC in collaboraction with zone and group functions, group & local suppliers and Schindler’s KWs
  • Ensure compliance & execution of Quality Checks effectively, based on SCQ Requirements for KW and MPEX for field operation NI & MOD and Escalators
  • Drive improvement programs to increase quality maturity, rollout the SQCP (Schindler Quality Champion Program)
  • SWOT investigations, monitor organizational setup and initiate changes

Top Claim Extermination

  • Monitor Claim Cycle Time NI & EI
  • Liaise with plant manager, head of Supply Chain, R&D, Purchasing, BM-NI & EI for problem solving activities
  • Cooperate with the Field Operation on quality issue with high visibility (e.g breakdown of installation in important public building, VIP stuck in an elevator, MTA, etc.) and interacts with all required stakeholders for swift resolution
  • Report progress to management quarterly (e.g. steering Committees and SPQRs)

New Product development and CCQL Projects

  • Ensure that all new products (NI & EI) are developed and released following the PCP-2.0 & PIP and that the respective milestone deliverables defined in the Q-plan are available on time and in the agreed quality.
  • Ensure that CCQL originated within SEC are processed with compliance to the agreed quality gates and implemented without affecting quality. Coordinate CCQL quality relevant risk assessment

Quality Loops, Supplier Evaluation and ISO9001

  • Monitor supplier performance and drive escalation within SEC supply chain
  • Ensure supplier performance according to target setting and lead interdisciplinary teams in case of deviations
  • Ensure SEC get certified on the new ISO9001-2015


  • Manage relevant stakeholders & multiplicators and guide the escalation / decision making process
  • Mentor/develop future leaders as well as functional expertise and ensure excellent leadership behavior within the SCQ-KW in SEC.

Mobility needs you

  • Master complex leadership situations since the liaison with supply chain, quality & industrialization, installation and maintenance in SEC, R&D, Application Engineering, Business Management, Legal and Purchasing, he/she must convince the stakeholders with full range of available information and arguments.
  • Understand the Schindler quality and Supply Chain requirements and the current implementation status which is applied by suppliers, NI & EI internal departments to address potential gaps and seek room for continuous improvement management.
  • Excellent people management skills are required with the ability to manage the own supervisor interaction, the relevant stakeholders and multiplicators as well as the exertion of decision-makers.
  • Ability to enhance creativity in co-workers and at the same time ensure fulfillment of quality requirements.
  • The position holder must adapt his/her leadership style to the maturity of the individual or group which he/she is attempting to lead or influence. He/she must have the capacity to set high but attainable goals, activate the willingness and ability to take responsibility for the tasks.
  • Detailed knowledge and competent assessment of the following quality tools and processes: Quality related laws, norms & regulation, PCP process, Schindler Supplier Selection & Qualification processes, PRR, PPAP, FMEA, SQA/SCA SPSP, MPC, Drawing norms, 5S, Lean Manufacturing, ISO9001, 5 Quality Loops tools (Review efficiency of corrective and preventive actions) System & Process Audit experience, and manufacturing organizational skills.
  • Must understand all SCQ Requirements, the SCQ Manual, corresponding ONs, local legal regulatory standards, group requirements and global implementation status in every detail. He /She has SDI (Supplier Development and Industrialization) process knowledge and knows the SDI & SCQ interfaces, the different roles and responsibilities to interact accordingly with SDI. The position holder has CRD process knowledge and CQ interfaces (PCP-Milestones Quality gates).
  • Excellent skills in working in a cross functional multinational environment are highly necessary. The position holder must also have the skills to master upward feedback on different levels professionally.
  • Must be able to summarize complex topics to make clear decisions / requests for endorsement.
  • The position holder must have worked in industrial environment, mainly in Quality and Process management positions at least for 5 years to understand the underlining concepts to ensure compliance to quality requirements
  • Degree in Engineering or similar education
  • 5 years of experience within Supply Chain Quality Management in Elevator/Escalator Industry or Head of Production in Elevator/Escalator Industry  
  • Project Management & Quality Project Management (SPSP/8D, FMEAs in Manufacturing and Design etc.)           
  • Leadership Excellence
  • English, excellent communication skills, both written and verbal
  • German is an advantage

Do you want to move the future with us?

If so, please click the Apply now button.



Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

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