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Location: Morristown, NJ, New Jersey, United States 
Job ID: 61288 

 

We Elevate... You

Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?
 

Find out more about us here - Company Website or LinkedIn

 

As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.

 

Join us as a

Field Engineer

 

Your Skills

  • The position holder will be responsible as the foremost US based quality lead on the Schindler S7000 high-rise product.
  • S/he will lead the evaluation and application of new and existing installations performance improvements, while working independently and alongside construction, maintenance, service and engineering personnel.
  • S/he will analyze, determine, and oversee the fulfilment of global and domestic solutions, to enhance product performance, reliability, safety, quality, and customer satisfaction.
  • S/he will interact with both internal and external customers, and provide technical feedback, support, and analysis to operations, engineering, R&D and other stakeholders.
  • Building sustainable improvement, s/he will drive installation quality and long-term reliability, while tracking and evaluating project costs to meet initiative goals.

Customer Service:

  • be readily available to travel to job sites ~ working 20% on-site
  • represent the Schindler brand in all peer and end user experiences
  • provide detailed reports and written analysis to vested and approved stake holders
  • leverage professional oral, written, and digital communication both on and off site
  • develop and conduct technical learning to enrich the knowledge and skills of others

Reliability:

  • lead and track project initiatives to drive product quality improvements
  • develop and revise defect prevention procedures in product design and/or applications
  • evaluate commissioned equipment and introduce enhancements that improve MTBC
  • analyze systemic equipment weakness and present resolution strategies to management
  • evaluate and advise service methods improvements to reduce on site requirements

Troubleshooting:

  • solve complex product design, application, manufacturing, installation, and service issues
  • perform detailed root cause analysis of problematic or systemic product performance issues  
  • support lower-level employees in the evaluation and resolution of malfunctioning apparatus
  • secure and maintain the proper advanced diagnostic equipment whenever required
  • ensure documented reporting of resolution and sharing of best practices across SEC

Safety & Quality:

  • uphold all requirements as expert in S7000 SAIS readiness, procedures, and fulfilment
  • ensure employee and passenger safety standards in all direct and associated activities, both on and off site
  • evaluate and advise installation methods improvements to advance product standards
  • identify, resolve, or escalate any product or methods deficiencies that negatively affect the integrity of an installation, our employees, or the Schindler brand
  • ensure the timely fulfilment and tracking of all applicable product integrity warranties

Continuous Improvement:

  • evaluate new technologies for potential application in the product
  • recommend product specification requirements to meet customer needs and company goals
  • steward fastidious task management to meet project timelines and technical objectives
  • prepare and conduct technical learning courses for internal and external client enrichment
  • develop and maintain a network of domestic and international support expertise
 

Your Experience

  • Expert knowledge of elevator design characteristics and ability to understand complex equipment issues.  S/he must be knowledgeable in current codes and standards and understand how they are applied to performance and quality.

  • Expert process management experience and proficiency supporting others in developing their skills in analysis and resolution of equipment malfunctions.  S/he must be willing to develop and educate others while continuing to educate him/herself.
  • Proficient in customer service situations and able to communicate using a full range of available analytics.  S/he must organize clear, concise, and confident arguments in both informative and decision-making scenarios.  Must have excellent oral and written capabilities.
  • Experience in evaluating competitor and future technologies.  S/he must actively research and advise integration and development of innovative solutions that promote efficiency, quality, customer service, and performance.
  • Capable and adept at recognizing, respecting a promoting a diverse and inclusive workplace.  Through direct actions and teamwork, s/he must respect and conduct him/herself in an inclusive manor, incorporating same in workplace actions, solutions, and strategies.
 

Our Commitment

 
 

Will you join us and elevate tomorrow’s World?

 

We look forward to receiving your complete online application.
For questions, please contact Christopher James Mazzerina, +19733976459

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
If you would like assistance with the application process for this position, please contact the recruiter highlighted above who will be happy to help.

 

 

We Elevate

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