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Location: Morristown, NJ, New Jersey, United States 
Requisition ID: 58836 

Schindler stands for mobility. Mobility needs experts.
Join our team in Morristown, NJ.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

Senior Global Support Engineer IoEE

Mobility is the goal

Schindler Digital Group is looking for a “Senior Global Support Engineer IoEE (m/f/d)” willing to join our team. If you are looking for an international challenge with dynamic and multicultural teams, this could be your future. You will report to the Head of IoEE Control Center.

  • Reports to Head of Department and will be in close collaboration with other departments on group projects within Schindler Digital Group
  • Provides and plans global 2nd-level support for Schindler’s IoT products and services, encompassing but not limited to monitoring and communication devices, software platforms, SIM-card management, smartphone apps etc.
  • Take support responsibility over certain product lines or services, manage support activities for dedicated product lines / partners on daily basis.
  • Monitor all lifecycle aspects of the IoT products, alert respective organizations and report findings to management
  • Develop technical documentation and instructions and share best practices to ensure smooth operations in the field
  • Conduct technical training sessions and continuous knowledge sharing
  • Contribute to product improvements by collecting product feature requests into user story formats
  • Develop changes and fixes for IoEE components and IoEE applications

Mobility needs you

  • Principle Engineer
  • A minimum of 8 years’ experience in a support organization or software development with technical support aspects.
  • Experience in working with Windows and Linux based systems
  • Knowledge of mobile communication systems and QoS / SLA concepts  
  • Understanding of Software development processes and deployment
  • Expertise in troubleshooting and in solving technical problems.
  • Demonstrated ability to develop technical documentation and instructions.
  • Natural interest in IoT technology and its applications to Schindler business
  • Structured working style
  • Ability to work in an international and multicultural environment, including global departments of Schindler
  • Problem solving skills
  • Professional ability to communicate in English, both written and verbally
  • Additional languages a plus

Do you want to move the future with us?

If so, please click the Apply now button.



Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you are having difficulty with the application or the accessibility of this website, please contact Recruiting_Support.US@schindler.com


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