Loading...
Share this Job

Location: Morristown, NJ, New Jersey, United States 
Requisition ID: 44903 

Schindler stands for mobility. Mobility needs experts.
Join our team in Morristown, NJ.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

Sr Director, Marketing Communications & Customer Excellence

Mobility is the goal

Building an independent team of highly esteemed professionals

  • Define and shape the essential competencies for the future organization whilst catering the current needs also (do the Now and prepare the New).
  • Driving all SEC initiatives that touch our Brand along the desired lines of our policies and vision.

Marketing & Communication

  • Implementing marketing strategy in partnership with key stakeholders within the organization for successful launch of new products or initiatives.
  • Work with Field and Non Field Leadership team for execution marketing plan and driving revenue and portfolio growth
  • Create, implement and measure the success of a comprehensive marketing and communications program that will enhance Schindler’s image and position in the market place
  • Partner with field organization for customer and branding events

Customer Excellence

  • Develop leading edge strategies to expand our reach, impact, and quality of customer engagement. Gain a first-hand understanding of how customers engage with the brand across all touch points and draw conclusions to continually evolve, improve, and optimize customer service.
  • Bring The voice of Customer and Voice of Employee results into our Business Line initiatives
  • Lead the Customer Experience Center and team. report on key business and operational activities related to how we improve the overall customer experience while delivering on key metrics.
  • Establish metrics for defining our relationship with customers and define targets for the organization. In collaboration with the leadership team, evaluate the existing customer service technology stack to better understand opportunities and risks.
 

Mobility needs you

  • Strong Leadership ability and Influencing Skill (building networks)

 

 

  • Schindler Process Knowledge

 

 

  • Business Acumen and  mindset of innovation

 

 

  • Strong and Impactful Communication
 

EXPERIENCE:                                                                                  

 

 

FUNCTIONAL/TECHNICAL EXPERTISE

# YEARS

 

 

MIN

MAX

 

  • Sales Experience

2

5

 

  • Customer relation management Experience

2

5

 

Do you want to move the future with us?

If so, please click the Apply now button.

www.schindler.com

 

Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you are having difficulty with the application or the accessibility of this website, please contact Recruiting_Support.US@schindler.com

 

We Elevate

Schindler Logo
Apply now »