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Field Supt/EILocation: Raleigh, NC, North Carolina, United States 
Requisition ID: 39266 


Schindler stands for mobility. Mobility needs experts.
Join our team in Raleigh, NC.


Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

Mobility is the goal

The Field Superintendent, Existing Installations (EI) is responsible for the servicing and repair of all assigned units so as to conform to customer and Company requirements as related to quality improvement, safety, cost improvement and customer satisfaction in support of Area objectives. He/she is also responsible for employee selection, training and safety for all assigned projects.

ESSENTIAL FUNCTIONS: (In order of importance, including only usual duties and responsibilities.)

  • Assure that maintenance meets Area and Company quality standards and meets all contract requirements.
  • Implement customer and Company requirements for quality, performance reliability and passenger safety for each project under his/her supervision.
  • Implement EEO/AA requirement consistent with Area and/or State and Federal requirements.
  • Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. This specific position may include a sales role depending on the candidate.
  • Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety.
  • Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives.
  • Implement route management strategy in support of assuring uniform application of preventive maintenance procedures while controlling manpower to minimum level.
  • Develop spirit of teamwork and dedication to quality improvement among all employees.
  • Evaluate and initiate requests for tooling where such tooling would support productivity improvement.
  • Maintain and manage pro-active relationships with local IUEC business agent.
  • Advise Area management of competitor activity as related to pricing, performance and manpower.
                   Mobility needs you                                      


  • Required level of education to perform the essential functions including any specialized education requirements, licenses and/or certificates.
  • Must have a minimum high school education. Minimum three to five years experience in installation and service of elevators/escalators. Minimum of one year as lead mechanic to demonstrate leadership ability.

Work Experience

  • Minimum work experience required including any specific job related experience and years of experience, which would serve as acceptable pre-requisites.
  • Requires a working knowledge of elevators and escalators to manage and direct field personnel to meet Area goals. Must have ability to communicate
    well, both verbally and in writing and have proven leadership skills.
  • The Field Superintendent must have the necessary skills and experience to interpret customer concerns then mobilize the necessary internal resources in a way that customer satisfaction is assured while cost and Human Resources disruption is minimized. The field Superintendent must be able to make sound judgments as related to motivation, training and work assignments for all employees within his/her responsibility, while, at the same time, adjusting manpower to a minimum level and meeting and/or exceeding customer requirements.
  • Must be able to teach the hourly employees the Company's methods of quality, productivity and safety. He/she must be able to persuade the hourly field to follow practices and procedures that will foster teamwork and improve quality and productivity.
  • Field Supt must be able to communicate with and influence business agents, inspectors, etc., in resolving disputes. He/she must be able to demonstrate to customers that they are receiving fair value for their expenditures.



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