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Location: Toronto, ON, Ontario, Canada 
Requisition ID: 33589 

Schindler stands for mobility. Mobility needs experts.
Join our team in Toronto, ON.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Account Representative, Modernization (Toronto)

Mobility is the goal

Primary Function

The Account Representative Modernization identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately. 

Responsibilities 

Portfolio Growth and Retention

  • Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
  • Plan, develop and implement MOD strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
  • Assemble and present information for Modernization offerings
  • Identify and pursue potential customers to drive and support strategic growth objectives
  • Analyze customer needs and secure desirable business through application of company products and services
  • Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions
  • Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process/Project Management and Administration

  • Develop sales proposals for Modernization and prepare estimates for the sale of company products and services
  • Assure full utilization of systems and follow best demonstrated practices (BDP)
  • Prepare and maintain required customer information and files in accordance with established procedures
  • Work in cooperation with Contract Control on sales contract agreements
  • Accounts receivable management for assigned accounts, and expedite final payment on new installation projects when the elevator is completed
  • Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Customer and Account Management

  • Build and maintain favorable client relationships
  • Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
  • Assist architects and/or developers with application of company products through layout data and specifications
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  • Build and maintain favorable client relationships
  • Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
  • Assist architects and/or developers with application of company products through layout data and specifications
 

Mobility needs you

Knowledge

  • Bachelor Degree – preferably in Business Administration or Engineering
  • 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales of capital equipment           

Critical Skills

  • Proficient in MS Office
  • Communication: Communicate clearly and articulately
  • Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
  • Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
  • Persuasion: Motivate customers to act or react in a manner to support business growth
  • Presentation: Ability to present materials clearly and engage audience
  • Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork: Ability to interact with all levels and be an integral part of the operation
     
 

Do you want to move the future with us?

Send us your complete application.


www.schindler.com

 

Schindler Elevator Corporation is an Equal Opportunity Employer. Our success has been built on innovation and our ability to identify with customers and respond to their needs. But most of all, we've achieved our standing by empowering our employees. We invite you to learn more about our company and to consider what we can offer - not a job, but a career - to people who have the skills and initiative to move ahead with Schindler.

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