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Location: Toronto, ON, Ontario, Canada 
Requisition ID: 47546 

Schindler stands for mobility. Mobility needs experts.
Join our team in Toronto, ON.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Field Supervisor - Modernization (Toronto)

Mobility is the goal

Primary Function

The Modernization Supervisor is responsible for the installation of modernization projects through conforming to customer and company requirements as related to quality improvements, safety, cost improvement and customer satisfaction in support of Branch/District objectives. He/She has responsibility for managing, coaching and training field employees as well as health and safety requirements.


Safety and Supervision

  • Lead field employees through providing mentorship, guidance and constructive feedback to promote employee development
  • Coach and persuade field employees on Schindler’s methods of safety, quality and productivity
  • Identify training needs and deliver training (safety & technical) to field employees
  • Monitor work of field employees from both a quantitative and qualitative point of view, including approval of time tickets and maintenance of vacation schedules
  • Investigate employee incidents and near misses, and support early and safe return to work initiatives. Conduct regular safety observations and ensure correct usage of PPE.

Financial Management

  • Manage modernization work in area of responsibility within framework of financial budget
  • Manage field technician manpower to maximize business results

Process and Quality Management

  • Monitor job completion check points and implement required corrective action in order to drive modernization performance to BDP model and meet ISO standards
  • Ensure each modernization project meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
  • Ensure compliance with requirements issued by local and government authorities
  • Manage ongoing program of project field audit to assure conformance of performance standards of quality, completeness and safety
  • Evaluate and initiate requests for tooling where such tooling would support productivity improvement
  • Perform site evaluations of prospective projects in order to provide labor and material estimates to the Account Manager
  • Perform “Frontend Evaluations” to ensure proper ordering of material

Customer Service and External Relations

  • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while costs are minimized
  • Ensure customer needs or inquiries are met in a prompt, professional manner by providing clear communications
  • Demonstrate to customers that they are receiving fair value for their expenditures
  • Communicate with and influence business agents, inspectors, etc., in resolving disputes
  • Maintain and manage pro-active relationships with Union business agent

Mobility needs you


  • Bachelor Degree – preferably in Engineering and Project Management
  • 5-8 years in elevator industry or related experience, or a similar industry which includes the supervision of capital equipment modernization

Critical Skills

  • Proficient in MS Office
  • Coaching and Mentoring: ability to motivate and guide team members
  • Communication: Communicate clearly and articulately
  • Customer Service: Demonstrate costumer focus through improving performance
  • Leadership: Possess solid leadership skills
  • People Management: Ability to select, train, supervise and evaluate staff
  • Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
  • Presentation: Ability to present materials clearly
  • Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork: Ability to interact with all levels and be an integral part of the operation
  • Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

Do you want to move the future with us?

Send us your complete application.



Schindler Elevator Corporation is an Equal Opportunity Employer. Our success has been built on innovation and our ability to identify with customers and respond to their needs. But most of all, we've achieved our standing by empowering our employees. We invite you to learn more about our company and to consider what we can offer - not a job, but a career - to people who have the skills and initiative to move ahead with Schindler.


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