We have an exciting opportunity for an experienced National Key Account Manager to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity.

What you'll be doing:

• Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levels
• Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
• Coordinating, prepare and renegotiate allocated contract tenders as needed
• Reviewing and agree with legal/QS on special terms and conditions
• Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas
• Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues
• Representing the branches interests with the key account customer
• Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client
• Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers’ needs
• Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current legal requirements and Schindler Group Safety requirements
• Attending all relevant Training Sessions
• Carrying out all works in accordance with the Company’s Quality Corporate Policy
• Contributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System