We are currently recruiting for a Credit & Query Team Administrator to join our Team, based in Addlestone on a full time, Fixed Term Contract basis, to cover a Maternity Contract. The successful candidate will act as a key liaison between our various parties, ensuring all invoice disputes are resolved accurately and promptly. You must employ a customer-centric approach, excellent problem-solving skills, and a thorough understanding of our invoicing ad credit controlling processes.Reporting to the Credit Control Team Leader, this is one of the key roles in the Order to Cash process delivering the company’s working capital targets and delivering sustainable cash collection initiatives. There is potential for personal and professional growth within the local and global Schindler organisation. You will get the opportunity to work with a great bunch of people and get supported in your development.

Duties & Responsibilities:

• Respond to and resolve customer inquiries regarding invoices, ensuring swift and professional resolution
• Review and understand client accounts to identify disputes, conduct comprehensive investigations, and recommend suitable solutions
• Collaborate with internal departments such as operations, finance, contract sales, commercial project management and customers to gather the necessary information to resolve disputes
• Update and maintain customer account information and dispute resolution activities in our CRM system
• Build and maintain positive client relationships to ensure their satisfaction and loyalty
• Adhere to company policies and procedures related to billing and dispute resolution
• Regularly provide updates to management on outstanding issues and timelines for resolution
• Contribute to team efforts by accomplishing related tasks as needed
• Take ownership and lead corrective actions when performance falls below-agreed standards
• Ensuring unallocated cash is minimised
• Maintaining allocated accounts ensuing credits are cleared promptly and general housekeeping and performing account reconciliations on the systems
• Proposing and obtaining authorisation for debt write-off or write backs
• Build relationships with clients to understand the payment blockage and solve payment issues before they occur
• Maintain close relationships and be a business partner who supports and services the business to drive efficient processes relating to billing and accounts receivables policies.
• Provide full transparency and data required for external and internal auditors
• Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour
• Employees will be required to contribute to the Company’s safety objectives, where necessary, by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system.