Roles and Responsibilities:

• Coordinating with both internal and external stakeholders for matters relating to Access/PT/SID/BuilT-In topics
• Design and review of network architecture design for Access/PT/SID/BuilT-In application and unofficial release/non-standard products
• Supporting the regional operation and fulfilment of the Access/PT/SID/ BuilT-In portfolio
• Provide first and second level support on all Access/PT/SID/BuilT-In installation and commissioning issues as well as support of unofficial release and non-standard product/design product.
• Support Sales Engineers and Application Engineers to specify the right network approach and corresponding materials in according to project’s requirements
• Support of traffic related matters within the region
• Coordinate with the R&D department for support of PT/SID/Access/BuilT-In related issues
• Review and update of training documentation for the upskilling of competence (such as PM/PE, Sales, SED, PT team etc.)
• Conduct trainings, assessments and workshop (if required) for upskilling of competence and prepare necessary documentation
• Conduct monthly meeting/annual PORT audit for the respective OC and require to hold meeting with OC’s management team for corresponding actions
• Provide support to the team for integration enquiries/issues pertaining to integration Access/PT/SID with other parties
• Provide supports on offer and order enquiry for NI/MOD/EI projects
• Actively involve on any new business/product developments to cater JSG’s markets needs.
• Support Sales and marketing events