We are currently recruiting for a Branch Manager within Field Operations for the South. The successful candidate will be based out of our Addlestone Office and will be responsible for managing Service Leaders and support the Regional Directors in all aspects to meet Branch targets of his/her area of responsibility. They will create operational added value through service and execute leadership in aspects of corporate culture, creating value, customer orientation, employee development and operational efficiency of the service business. They will also direct and manage all day-to-day field operations within the maintenance & repair business units in the region, meet service objectives in order to deliver growth, profitability, efficiency and customer and employee satisfaction.

Duties & Responsibilities:

• Responsible for managing Service Leaders and support the Regional Directors in all aspects to meet Branch targets of his/her area of responsibility
• Create operational added value through service. Execute leadership in aspects of corporate culture, creating value, customer orientation, employee development and operational efficiency of the service business
• Direct and manage all day-to-day field operations within the maintenance & repair business units in the region. Meet service objectives in order to deliver growth, profitability, efficiency and customer and employee satisfaction.
• Direct and organise the human, economic and material resources of a Schindler Branch, meet Branch objectives to deliver growth, profitability and customer/employee satisfaction targets
• Promote, motivate, coordinate, and direct the activities of the Branch, to deliver the Schindler objectives of client satisfaction
• Set-up the operational plan for the Branch that includes budget and capacity planning
• Support and Implement the commercial and people strategy in line with company procedures
• Manage service and repair activities to meet monthly operating revenue and margin targets
• Manage all product safety related topics
• Support annual sales targets for new contracts and minimise losses
• Meet service targets that include call back rate amongst others
• Coordinate the development and execution of all works, optimise the work-groups, tools and means to meet the objectives of invoicing, activity, yield and quality of the works
• Coordinate labour relations in agreement with the effective labour norm, maintaining the necessary meetings with workers and/or representatives
• Apply the company's financial policies to all Branch activities according to the established procedures and guidelines
• Control expenses optimising optimizing the management of Branch purchases and stocks in accordance with the KG policies
• Control the application of the safety and health guidelines
• Ensure bottom-up communication in marketing and operational matters to Field Operations
• Actively develop staff (quality, efficiency, customer orientation etc.)
• Analyse root causes for deviations and set up corrective actions
• Control the application of the safety and health guidelines
• Ensure compliance with Code of Conduct & Quality procedures and guidelines
• All employees are required to work in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements
• Employees must always comply with Company Health & Safety requirements and set a personal example of safe behaviour.
• Employees will be required to contribute to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system