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Location: Ash, England, United Kingdom 
Job ID: 64936 

We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.


Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.


Join us as a

Service Administrator


We Elevate... Your Responsibilities

Main Purpose of the Job

To provide administrative support to the mangers of the Transport Department to ensure that it runs effectively and efficiently. 

Management of the Call-out Desk by allocating breakdown calls to engineers and recording details about the call onto the customer’s system, MAXIMO and internal systems.


Main Responsibilities

  • Answering telephone queries and/or redirecting calls as appropriate, in a courteous and professional manner.
  • Recording breakdown calls on SAP and provide Fault Report Centre with a breakdown number before dispatching calls to field engineers in a timely and professional manner, prioritising jobs as necessary.
  • Updating SAP systems regarding the content/status of the callout and chasing any shortfalls.
  • Contacting suppliers for quotes and raising Purchase Orders for spare parts and equipment once approved.
  • Review and release payment requests for goods / services ordered.
  • Weekly production of the open RST - 5B/S6 summary based on the client weekly reports.
  • Weekly maintenance of the open works on SAP RST.
  • Applying for RailSys access numbers from the customer, so that engineers/sub-contractors are able to attend site during engineering hours to carry out essential works / movement of materials from one area to another, i.e. between stations.
  • Applying for 90 day application for closure of a specific lift i.e. shut down and takes control of lift
  • Maintain and renew storage licences in a timely manner to enable storage of materials in designated locations.
  • Updating the RISQS database with company information.
  • Uploading information onto and closing works on the Customer’s MAXIMO system.
  • General administration – filing, typing, reporting – as required.
  • Undertaking other relevant tasks that may be required from time to time.



We Elevate... Your Best Self

Personal Qualities for the Position

  • Good planning, organisation and time management skills.
  • Good communication skills, both written and oral.
  • Good IT Skills – Word, Excel, Power-point, Lotus Notes, SAP, Maximo.
  • Flexible approach.
  • Team member.
  • Trustworthy and confidential approach.


Experience Required


  • Ideally, previous administration experience in the same/similar environment.
  • Working knowledge on how both the Transport Department and London Underground operate.
  • Knowledge of SAP.



We Elevate... You


Can You Elevate Us?

Be part of a highly driven organisation where high performance connects people and is a vital part of achieving strong business results. Send us your application.


At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.



We Elevate

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