We are currently recruiting for a Service Administrator to join the Team on a Fixed Term Contract basis based at our Northfleet Office. The successful candidate will provide administrative duties as part of the Service Department Team including answering the phone, typing correspondence, invoicing, sending & processing emails and updating in-house systems as well as customer portals. Work closely with field engineers and plan work and technical diary. Liaise with people across all areas within the business both internally and externally.  They will also ensure processes are followed correctly and support the Key Accounts Department. This is a full time role working Mon-Fri.
 
Duties & Responsibilities:

• Maintenance of files, assisting with worksheets, schedules, and other service-related documents 
• Preparing and sending reports to the customer  
• Keeping the in-house system up to date 
• Updating customer service portals to ensure we adhere to KPIs & SLAs 
• Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages 
• Preparing and sending accurate sales invoices  
• Communicating professionally with all people and departments both externally and internally
• Logging & processing callouts and checking with engineers to ensure completion
• Process regional engineer timesheets and plan engineer work and route coordination 
• Plan engineer diaries ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered
• To be able to prioritise workload and identify priority works