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Location: Ash, England, United Kingdom 
Job ID: 77015 

We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.
 

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

 

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

 

Join us as a

Service Leader

We are looking to recruit a Service Leader to join our Team working on a major contract we have with a key client. Reporting to the Branch Director, the successful candidate will be responsible and accountable for organising and managing a team of engineers, providing maintenance visits and breakdown cover for a defined customer portfolio and ensuring outstanding results in customer satisfaction, repair sales, portfolio growth and MTBC rates and fulfilment of contractual obligation. This is a full time and permanent position based out of our Northfleet Office.

 

Duties & Responsibilities:

  • Optimising the engineers, by planning maintenance visits, route organisation, assigning/delegating appropriate workloads and training
  • Lead, motivate, develop and direct team 
  • Assure defined processes and rules are followed and stable performance is achieved in fulfilment of the Service tasks
  • Carrying out audits on 70% of maintenance units
  • Generate leads, offer and sell Repairs
  • Building a strong relationship with the customer  
  • All employees are required to work in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements 
  • Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour
  • Employees will be required to contribute to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system
 

Candidate Requirements:

  • Lift Industry experience and product knowledge
  • Degree or equivalent in engineering or possess electro-mechanical experience and/or general management, with a solid track record of leading, managing and motivating team members within an Existing Installation Field operations escalator environment, along with proven experience in selling repairs/contracts.
  • Proven relevant experience inside EI Field Escalator Operation in the industry or outside industry where similar duties have been previously performed. 
  • Proven experience in leading, managing and motivating a team.
  • Proven experience in selling Repairs or/and contracts
  • Good understanding of SAP and common business tools i.e. MS Office
  • Excellent communication and interpersonal skills
  • Strong attention to detail and sound decision making skills
  • Excellent written and verbal communication skills
  • The ability to work under pressure and to deadlines
  • Good problem-solving skills
     
 
 

Can You Elevate Us?

Be part of a highly driven organisation where high performance connects people and is a vital part of achieving strong business results. Send us your application.


www.schindler.com

 

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

 

 

We Elevate

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