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Location: Ash, England, United Kingdom 
Job ID: 78996 

We Elevate... Quality of urban life

 

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

 

Join us as a

Service Leader

We are looking to recruit a Service Leader to join our Team working on a busy contract we have with a major client in London. Reporting to the Branch Director, the successful candidate will be responsible and accountable for organising and managing a team of engineers, providing maintenance visits and breakdown cover for a defined customer portfolio and ensuring outstanding results in customer satisfaction, repair sales, portfolio growth and MTBC rates and fulfilment of contractual obligation. This is a permanent and full time role based out of our Northfleet Office.

 

Duties & Responsibilities:

  • Optimising the engineers, by planning maintenance visits, route organisation, assigning/delegating appropriate workloads and training
  • Lead, motivate, develop and direct team 
  • Assure defined processes and rules are followed and stable performance is achieved in fulfilment of the Service tasks
  • Carrying out audits on 70% of maintenance units
  • Generate leads, offer and sell Repairs
  • Building a strong relationship with the customer  
  • All employees are required to work in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements 
  • Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour
  • Employees will be required to contribute to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system
 

Candidate Requirements:

  • Lift Industry experience and product knowledge
  • Degree or equivalent in engineering or possess electro-mechanical experience and/or general management, with a solid track record of leading, managing and motivating team members within an Existing Installation Field operations escalator environment, along with proven experience in selling repairs/contracts.
  • Proven relevant experience inside EI Field Escalator Operation in the industry or outside industry where similar duties have been previously performed. 
  • Proven experience in leading, managing and motivating a team.
  • Proven experience in selling Repairs or/and contracts
  • Good understanding of SAP and common business tools i.e. MS Office
  • Excellent communication and interpersonal skills
  • Strong attention to detail and sound decision making skills
  • Excellent written and verbal communication skills
  • The ability to work under pressure and to deadlines
  • Good problem-solving skills
     
 

What’s in it for you?

  • Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
  • Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
  • Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career

 

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! 
Discover more on our career website.

 

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

 

We Elevate

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