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Location: Monza area 
Job ID: 55608 

We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.


More than one billion people put their trust in Schindler each and every day. Our many years of experience and innovative drive make us the number one supplier in the elevator and escalator business. Join the Schindler team and help us improve the world of mobility: Use your abilities and help us move people.


Join us as a

ITSM Process Owner (m/f/d)


We Elevate... Your Responsibilities

This is an exciting opportunity to join a dynamic, collaborative and innovative team. In your role you have ownership for the following subjects:


  • To define and design core ITIL processes                                

  • To manage the end to end process design changes: requirements, solution engineering to implementation, testing                                

  • To manage the stakeholders to achieve an agreeed solution                            

  • To lead the implementation and testing of the solution in the ITSM toolset.                               

  • To manage the stakeholders and represent the process to all external groups                           

  • To ensure correct implementation of processes in toolsets. Collaborate closely with development and operational support teams                         

  • To own the asset management process               

  • To monitor and evaluate the process performance, and to own the decision relevant to the processes.                          

  • To execute and manage the process on a daily basis, as applicable: demand management                               

  • To plan the expansion and rollout of the asset management process across the organization and the different asset classes                                                            

  • To continually improve the processes                          

  • To provide guidance to process managers and process controllers                               

  • To report process performance and results, including identification and management of CSF, as well as associated reporting to peers and executives                                

  • To resolve and handle escalation of cross-functional issues                             

  • To participate in and lead projects with an impact on ITSM, as required             


We Elevate... Your Best Self


Further qualifications may include:


  • University degree in business, computer engineering or equivalent
  • ITIL certification: Expert / Managing Professional
  • Solid Experience in Service Management in IT infrastructure area  
  • Deep Knowledge in Project Management in IT infrastructure area 
  • At Least 2 years of experience as Project and operational experience with ServiceNow  
  • Experienced in the design and / or operation of: incident management, demand management     
  • Knowledge in process design, requirements engineering, IT operations and software development     
  • Talent for collaboration in a dynamic and international environment with a wide range of individuals                               
  • Analytical, independent and committed mindset, ready to continually learn and improve                         
  • Strong leadership and management skills                                 
  • Able to find innovative ways to resolve problems     
  • Fluency in English                                    

We Elevate... You


Benefit from our services as a multi-award-winning TOP employer:


  • Working environment: We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration
  • Development opportunities: You start with a position-specific familiarization and are supported by us through professional and personal training measures
  • Family friendliness: We enable you to conciliate your professional and private life through flexible working hours
  • Diversity: We promote a culture of diversity
  • The position is located in Monza area



We Elevate

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