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Location: Coventry, England, United Kingdom 
Requisition ID: 27382 

Schindler stands for mobility. Mobility needs experts.
Join our team in Coventry.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

Schindler Ltd (UK) was established in 1960. We believe that excellence in safety, quality and customer service is key to our long term success. We provide safe and reliable lift, escalator and related products whilst putting the customer at the heart of everything we do.

Customer Service Advisor

Mobility is the objective

Are you looking to build a career in customer service?


Do you want to work for an award-winning customer focused company that is passionate about developing and nurturing you as an employee?

If so, then we want to hear from you!


We are currently looking for talented Customer Service Advisors to join our vibrant office in Coventry.


We are offering a great starting salary, working environment and the genuine possibility of progression including gaining additional qualifications!


Our Customer Contact Centre is manned 24 hours per day, 7 days per week, 365 days per year providing fast, effective and friendly handling of calls for a variety of different enquiries to both internal and external customers.


The shift patterns available are as follows;


8:00am – 5:00pm

11:00am – 8:00pm

8:00pm – 5:00am (carries additional shift allowance)

3:00pm - 12:00am


As our Contact Centre is a 24/7 operation, you will work on a rota basis which will include weekends and Bank Holidays.


*We will be holding assessment interview days at an offsite location on Thursday 21st February - to be considered for one of these positions, you must be available to attend on this date*


The Role:


  • Answering all incoming customer and internal stakeholder calls in a professional and timely manner

  • Responding to client emails

  • Adhering to escalation processes and procedures as appropriate 

  • Ensuring all calls are logged as per process

  • Working closely to SLA’s and KPI’s


Mobility needs you

  • Previous experience of working in a customer service environment (ideally office based)

  • Strong communication and problem-solving skills

  • Ability to work in a fast-paced environment and to tight deadlines

  • A positive can-do attitude

  • Flexibility – the Contact Centre is operational 24/7

  • High proficiency in data entry – experience with SAP would be beneficial


What else should you know?

Here at Schindler, you can expect to receive a competitive salary, pension scheme, 25 days holiday (plus Bank Holidays) and a whole host of other flexible benefits which can be tailored to your requirements


Do you want to move the future with us?

If so, we would like to meet you, and look forward to receiving your complete application documents.

Laura Hearn


Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you have difficulty with the accessibility of this website, please notify the Recruiter contact provided on the job posting.

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