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Location: [[Pune]], [[Business Service Centre]], [[Chakan]] 
Job ID: [[64235]] 


We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.


Established in 1998, Schindler India is a wholly owned subsidiary of Schindler Holding Co. We supply elevators, escalators and mobility technology for all market segments: residential apartment blocks, business and shopping centers, high-rise towers as well as transport infrastructure such as metro stations and airport terminals. With sales growth double that of the industry, a rapidly burgeoning portfolio and expanding employee base each year, Schindler India is poised for a leadership position in India in the short term.


Join us as a

[[Manager - Business Service Centre Knowledge and Service Quality ]]


We Elevate... Your Responsibilities

[[ Apply the knowledge management strategy for the knowledge base of a service delivery unit / KG BSC and maintain high quality, up-to-date, and searchable content for audiences of varying skill level.  Work effectively across the organization (cross streams) with stakeholders, change management, service teams, trainers, curriculum developers and subject matter experts to develop and support new and existing products, features, and services.  Leverage the Enterprise Service Management (ESM) platform analytics capabilities to evaluate business impact, track the usage and define efficiency of the knowledge base content.  Coordination of SOP (Standard Operation Procedure) creation and maintenance with Stream Leads and BSC Service & Quality Manager.  Collaboration and coordination with BSC-CoE and Global Experts to review documentations and secure that process definitions are in line with Group Standards.  Co-define, implement and operate SLA/KPI measurement & reporting framework incl. issue tracking and root-cause-analysis as well as individual measurements by function/stream  Drive the change management for the SLA/KPI (e.g. Definitions, data sources, calculations, exceptions) and process change management  Establish and maintain the Transition project plan and other associated plans and documents  Acts as knowledge and methodology owner for Transition Management within the KG BSC. Actively  supports Stream Leads in the transition management to ensure full completion of deliverables in a quality and time.  Define and implement a transformation journey to improve the KG BSC´s operational efficiency, e. g. through process transformation (standardization and automation)]] 

We Elevate... Your Best Self

[[Education: - University degree in business administration or similar Required Knowledge and experience:  Shared service center and service transition experience  Previous experience in Project and Knowledge Management  Analytical, conceptual, proactive, solution oriented  Service-minded with hands-on mentality  ESM tool knowledge is a plus  International working experience (cooperation with other countries/continents) is a plus  Analytical, conceptual, proactive, solution oriented Language skills: - Local Language - Good command of English (both written and verbal)]] 

We Elevate... You



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