*This position will oversee the offices in Albany and Syracuse*

• Develop and execute annual office business operations plans and budgets for service, repair (and modernization in some cases) in support of the territory’s financial and non-financial objectives and support the implementation of territory quality and operations initiatives.
• Develop and execute a strategic, sustainable plan to deliver high quality service and grow loyalty with customers across all relevant product lines.
• Ensure coordination and execution on all product safety responsibilities/initiatives in partnership with Field Quality Excellence organization including execution of proper testing and technical training.
• Develop and maintain strong relationships with key customers and influential industry consultants through personal contact and staff assignments.
• As required, perform duties as a sales representative or a superintendent, depending on the structure of the local office.
• Grow portfolio unit count and value above market standards, with fixed price repairs driving the immediate business.
• Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers.
• Manage, mentor and lead a team to deliver and drive their KPI’s using appropriate performance management methods. Initiate procedures and leadership practices to create a business environment for participative management, including pro-active labor relations with local business agents.
• Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews.
• Set expectations for Field Technician engagement by ensuring the completion of on-time installations, maintenance quality walks, route reviews, performance reviews and ride-alongs.
• Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results.
• Responsible for managing net working capital and overseeing appropriate asset management measures and billing procedures.
• Responsible for legal interface of procedures like collection efforts and contractual disputes.