Billing Accuracy and Efficiency:

• Prepare daily invoicing for Key account customers
• Ensure all Billings (EI and NI) are completed timely and in accordance with Key Customer contract terms and conditions
• Responsible for accuracy of key customers special billing rates
• Upload invoices to 3rd party billing platforms and provide required documentation including but not limited to work orders, purchase orders and time tickets as required.

Collections efficiency:

• Responsible for driving improvement in DSO, Bad Debt Expense and AR Aging
• Continually check invoice status in 3rd party platforms and resolve rejected invoices or invoices placed on hold by key customers
• Involve key account managers, district offices and liaise directly with key customers to resolve key customer account invoice disputes. Set timeframes for resolution and monitor for completion
• Communicate with key customers discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts and confirm payment date
• Provide statement of account to customers, Key Account managers and others upon request
• Escalation of disputes to management as needed.