Communicates with collection agencies and attorneys with a focus on maintaining updated 
records for files placed and recovering the overall accounts receivable placed through 
outbound calls and written communication
• Makes regularly scheduled collection calls on all account balances with outside agencies and 
attorneys. Meets or exceeds daily required number of contacts
• Maintains a system of follow-up to ensure the collection agencies and attorneys follow 
through with their promises.
• Enters clear and concise system notes pertaining to all efforts for all assigned accounts so 
that a collection history is maintained
• Displays a thorough knowledge of service, extras and repair documentation, including billing, 
insurance certificates, contracts, lien wavers, etc
• Reads and understand contract language and uses this knowledge in negotiations with 
collection agencies and attorneys as contracts will dictate payment terms and conditions
• Prioritizes multiple and changing responsibilities while being organized and detail oriented 
with a commitment to superior customer service
• Monitors accounts for potential accounts that will not be recoverable
• Coordinates monthly conference calls with district personnel to review accounts placed with 
collection agencies and attorneys.
• Meets or exceeds financial targets
• Files and tracks property liens and creates collection files for legal action.
• Resolves all unclaimed property items assigned
• Submit refund request into the system along with verifying the accuracy of the request and 
completing the final refund steps once the check is received.
• Resolves customer disputes through contract review, negotiation, and escalation.
• Communicates interdepartmentally to achieve financial results.
• Performs other duties as assigned.
• Some travel may be required.