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Location: Auckland, Auckland, New Zealand 
Job ID: 74328 

 

We Elevate… You

We’re enhancing the quality of life in urban environments by providing the best mobility solutions across buildings.
 

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Together Schindler moves more than two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.

 

In New Zealand, we employ over 150 people across our locations of Auckland, Hamilton, Wellington and Christchurch.

 

We are committed to providing you with safe, reliable, trusted and innovative building transport solutions so that Schindler New Zealand continues to be your first choice. 

 

We Elevate... You

 


Join us as a

 

Service Team Leader - Lifts

 

•  At Schindler, we have a great culture that is supportive and inclusive

•  Based in Grafton / Avondale, Auckland - Permanent full-time position

•  We are passionate about giving our employees the opportunity to grow their career within Schindler.

 

About the role

As a Service Team Leader you will be leading the Field Operations of Schindler existing installation (services and repairs) in an area of Auckland.

Your role will require you to provide guidance, direction and coordination of all field staff and be organised in all aspects of the service operations. 

Your key to success will be your technical and leadership skills, as well as a keen focus on customer service.

Key responsibilities include:

  • Planning the Service Technicians’ needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
  • Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
  • Manage repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
  • Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
  • Lead the team in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
  • Manage and follow-up actions of customer claims and complaints
  • Uncompromising commitment to quality work and safety policies
 

What we are looking for:

You will have previous experience in the lift industry in a similar role and a working knowledge of the lift codes and standards.

You will also possess:

  • A current electrical licence
  • Eligibility to work permanently in New Zealand (citizen or permanent resident)
  • NZ Driver's license
  • Outstanding communication skills and customer service etiquette
  • Ability to identify problems and take action
  • IT Knowledge (excel, word, SAP databases etc)
 

What's in it for you:

  • Competitive base (Depending on qualification and industry experience)
  • Company vehicle
  • Annual Bonus
  • Employee of the month & year recognition with rewards
  • Long service recognition and reward program
  • Potential for real growth both personally and professionally
  • Opportunity to access educational support and social activities
 

 

Do you want to move the future with us?

•  If so, we would like to hear from you, and look forward to receiving your complete application documents
•  If you are an existing Schindler employee, please ensure that you have discussed you application with your line manager prior to applying.

 

Together let's elevate New Zealand!

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

 

We Elevate

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