Share this Job

Location: Baltimore, MD, Maryland, United States 
Job ID: 62571 

 

We Elevate... You

Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?
 

Find out more about us here - Company Website or LinkedIn

 

As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.

 

Join us as a

General Manager Service

 

Your Skills

The General Manager- Service should provide management of the company’s activities and functions relating to the ongoing repair, maintenance, and retention of all products existing within our portfolio as well as driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner that achieves customer satisfaction as well as the strategic business objectives of the region.

 

  • Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory service sales and operations initiatives.

 

  • Grow portfolio unit count and value above market standards, with repairs driving the immediate business.

 

  • Develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.

 

  • Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.

 

  • Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.

 

  • Responsible for managing, mentoring and leading a team of Service Sales Representatives, Field Superintendents, and administrative staff by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.

 

  • Responsible for the hire and onboarding of new team members.

 

  • Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.

 

  • Set expectations for Field Technician engagement and ensure their active participation in maintenance quality walks, route reviews, performance reviews, identification of FP opportunities, and ride-alongs.

 

  • Manage and drive field personnel safety requirements in partnership with the Field Quality Excellence group.

 

  • Ensure all required service meetings (both sales & operations) are effective.  Lead meetings where appropriate.

 

  • Develop and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results.

 

  • Responsible for managing networking capital via appropriate asset management measures and proper billing procedures.

 

  • Responsible for the legal interface of procedures like collection efforts and contractual disputes.

 

  • Ensure coordination of product safety responsibilities in partnership with Field Quality Excellence organization including the execution of proper testing and technical training

 

 

 

Your Experience

Education:

  • BA/BS Business / Management / Engineering
  • Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

 

Work Experience:

  • 5-7 years in various assignments within the Company, in the Elevator industry, or in another service-oriented business. 
  • Experience managing a full P&L for an industrial company.
 

Our Commitment

 
 

Will you join us and elevate tomorrow’s World?

 

We look forward to receiving your complete online application.
For questions, please contact Eric E Martinez, (+1) 973/397-6314

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
If you would like assistance with the application process for this position, please contact the recruiter highlighted above who will be happy to help.

 

 

We Elevate

Schindler Logo

Apply now »