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Location: Boston, MA, Massachusetts, United States 
Requisition ID: 56904 

Schindler stands for mobility. Mobility needs experts.
Join our team in Boston, MA.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

Territory Operations Manager NI

Mobility is the goal

Mobility is the goal

The Territory Operations Manager - NI should provide management of company’s operational activities and functions relating to the installation of new products as well as partnering with the NI Sales team on all acquisition of opportunities outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.


  • Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory NI operations initiatives.


  • Build and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results.


  • Responsible for managing net working capital via appropriate asset management measures and billing procedures.


  • Develop and maintain strong commercial relationships with key customers, GCs and influential industry consultants through personal contact and staff assignments.


  • Responsible for managing, mentoring and leading a team of NI-focused Field Superintendents and Project Coordinators by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the NI team to meet required financial targets/metrics and performance KPIs.


  • Lead the hiring and onboarding of all new NI Superintendents and Project Coordinators.


  • Initiate procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.


  • Engage in pro-active labor relations with local business agents with the support of Schindler’s Labor Relations team.


  • Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.


  • Advise Superintendents on the utilization and assignment of resources appropriate for project timelines and budgets that ensures quality job completion and drives installation efficiency.


  • Ensure all required NI operations meetings are effective.  Lead meetings where appropriate.


  • Provide expert technical knowledge for any project that needs additional oversight or intervention by visiting jobsites and reviewing ongoing project work with the operational team to ensure that projects close-out at the required efficiency and profitability levels avoiding overruns.


  • Ensure team organizes and handles proper inspection and turnover process at project conclusion.


  • Interface with Product Line experts on operational challenges, including but not limited to product issues, CQRs, safety concerns, supply chain.


  • Ensure coordination of personnel and product safety responsibilities in partnership with Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.

Mobility needs you

Mobility needs you


  • BA/BS Business / Management / Engineering
  • Possess overall knowledge of product and product application; modernization techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.


Work Experience:

  • 5-7 years in various assignments within the Company, in the Elevator industry, or in another service-oriented business. 
  • Experience managing a P&L for an industrial company.


  • Up to 50% travel within the territory will be required
  • Excellent written and verbal communications skills
  • Excellent computer skills, including proficiency in MS Office

Do you want to move the future with us?

If so, please click the Apply now button.



Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you are having difficulty with the application or the accessibility of this website, please contact Recruiting_Support.US@schindler.com


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