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Location: Boston, MA, Massachusetts, United States 
Job ID: 63243 


We Elevate... You

Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?

Find out more about us here - Company Website or LinkedIn


As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.


Join us as a

Territory Operations Manager NI


Your Skills

The Territory Operations Manager - NI should provide management of the company’s operational activities and functions relating to the installation of new products as well as partner with the NI Sales team on all acquisition of opportunities outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner that achieves customer satisfaction as well as the strategic business objectives of the region.


  • Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory NI operations initiatives.


  • Build and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools, and vehicles for the most cost-effective results.


  • Responsible for managing networking capital via appropriate asset management measures and billing procedures.


  • Develop and maintain strong commercial relationships with key customers, GCs and influential industry consultants through personal contact and staff assignments.


  • Responsible for managing, mentoring and leading a team of NI-focused Field Superintendents and Project Coordinators by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the NI team to meet required financial targets/metrics and performance KPIs.


  • Lead the hiring and onboarding of all new NI Superintendents and Project Coordinators.


  • Initiate procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.


  • Engage in pro-active labor relations with local business agents with the support of Schindler’s Labor Relations team.


  • Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.


  • Advise Superintendents on the utilization and assignment of resources appropriate for project timelines and budgets that ensure quality job completion and drive installation efficiency.


  • Ensure all required NI operations meetings are effective.  Lead meetings where appropriate.


  • Provide expert technical knowledge for any project that needs additional oversight or intervention by visiting jobsites and reviewing ongoing project work with the operational team to ensure that projects close-out at the required efficiency and profitability levels avoiding overruns.


  • Ensure team organizes and handles proper inspection and turnover process at project conclusion.


  • Interface with Product Line experts on operational challenges, including but not limited to product issues, CQRs, safety concerns, supply chain.


  • Ensure coordination of personnel and product safety responsibilities in partnership with the Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.

Your Experience

Mobility needs you


  • BA/BS Business / Management / Engineering
  • Possess overall knowledge of product and product application; modernization techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.


Work Experience:

  • 5-7 years in various assignments within the Company, in the Elevator industry, or in another service-oriented business. 
  • Experience managing a P&L for an industrial company.


  • Up to 50% travel within the territory will be required
  • Excellent written and verbal communications skills
  • Excellent computer skills, including proficiency in MS Office

Our Commitment


Will you join us and elevate tomorrow’s World?


We look forward to receiving your complete online application.
For questions, please contact Eric E Martinez, (+1) 973/397-6314


At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
If you would like assistance with the application process for this position, please contact the recruiter highlighted above who will be happy to help.



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