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Location: Chicago, Suburban, IL, United States 
Job ID: 81482 

We Elevate... Quality of urban life

 

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

 

Join us as a

Area Service Operations Manager EI

 

Your main responsibilities

The Area Service Operations Manager EI, is responsible for service, repair and maintenance of all Schindler and other products within our portfolio in geographic span of Area. 
 
•    Implement and monitor, in concert with the Area Finance Manager and Area Sales Manager -El, the Contract Management process to ensure achievement of best-demonstrated practices in all areas of the service business.
•    Achieve all service labor hour objectives and metrics set for the Area. 
•    Work closely with all Area personnel to facilitate and focus on the retention and growth of our service business.
•    Support Area EI Superintendents in managing the maintenance and repair of entire portfolio to ensure conformance to customer, company and profit requirements.
•    Assume active role in recruitment and selection of field hourly service employees. 
•    Responsible for development, training, morale, discipline and promotion of these employees in conjunction with their direct supervisor.
•    Provide lead role in assurance with compliance of the collective bargaining agreement, grievance process aud settlements, arbitration preparation and other labor issues.
•    Ensure all field hourly service employees within the Area have annual performance reviews completed.
•    Provide direction and support to ensure all field employees are trained and committed to Schindler quality initiatives and objectives.


 

 

What you bring

•    Bachelors or Associate degree in field related discipline, or equivalent experience.
•    Project Management or Construction Industry Management related courses desired.
•    Ten to fifteen years experience in elevator or related industry with a minimum of 8 years in a supervisory position.

 

CRITICAL SKILLS:
•    Computer Skills:
                  Required knowledge of softwares and/or any programs to be used including the level of expertise.
•    Problem Solving:
                  Nature and complexity of problems required to be solved, and the level of analysis, independent judgment, and planning required to be used.
 
Formulate, initiate and implement field oriented programs and disciplines, which will ensure cnstomer quality and positive financial performance, which conform to the organization's business objectives. This must be accomplished within the goals and objectives of the Area's sales operations as well as the Business Unit's goals in alignment with corporate strategic planning.
 
Other required skills (i.e., communication, project management, leadership, etc.)
Strong skills of persuasion are essential to the Area Service Operations Manager EI position in the daily internal and external business enviromnent. Both written and oral communication skills are essential in the successful negotiation of customer disputes, labor problems, as well as in the effective training of Area personnel.

 

What’s in it for you?

  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.
 

We Elevate… Your Career

 

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
 

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: 

  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.
 

Discover more on our career website.

 

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

 

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

 

We Elevate

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Nearest Major Market: Chicago

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