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Location: Concorezzo, Milano e Lombardia, Italy 
Job ID: 59926 

We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.


More than one billion people put their trust in Schindler each and every day. Our many years of experience and innovative drive make us the number one supplier in the elevator and escalator business. Join the Schindler team and help us improve the world of mobility: Use your abilities and help us move people.


Join us as a

IT Solution Manager (m/f/d)


We Elevate... Your Responsibilities

This is an exciting opportunity to join a dynamic, collaborative and innovative team. The IT Solution Manager position create value through providing high-quality platform support and your role you will have ownership for the following subjects:


  • Work in an ITIL oriented service
  • Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets
  • Work closely with our customers for the definition and review service KPIs.
  • Manage the Service Transition phase for different projects.
  • Work on challenging technical tasks, as part of the team, to further build up and improve knowledge sharing
  • Be responsible for creating and presenting scheduled and ad-hoc reports to internal and external stakeholders
  • Set priorities and manage the backlog on a daily basis
  • Help establish a robust initial project knowledge repository (Confluence) for smooth operations and actively manage its content with the help of the team
  • Be responsible for liaising with engineers, developers and product managers to ensure smooth service delivery

We Elevate... Your Best Self


Further qualifications may include:


  • Master or Bachelor’s degree in information technology, Computer Science or Business Information Systems
  • Strong experience in Service Management
  • Technical and Functional experience in D365 or Salesforce or SAP Agile apps or MS Powerplatform
  • Experience in Process Design Tools (ARIS)
  • Knowledge in MySQL and MSSQL
  • Knowledge of web development (especially XML and HTML) is an advantage
  • Experience with software configuration/ implementation and roll-out
  • Work with end users to understand the targets and challenges they are facing in the day-to-day or plan to achieve in IT or business
  • Strong knowledge of ITIL processes and best practices, proven by a certification
  • Strong attitude on Business Process Analysis
  • IT support and customer facing experience
  • Strong analytical capabilities; proactive work ethic
  • Very high customer orientation, self-confident appearance with customers
  • Excellent oral and written English communication skills

We Elevate... You

Benefit from our services as a multi-award-winning TOP employer:


  • Working environment: We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration
  • Development opportunities: You start with a position-specific familiarization and are supported by us through professional and personal training measures
  • Family friendliness: We enable you to conciliate your professional and private life through flexible working hours
  • Diversity: We promote a culture of diversity
  • The position is located in Monza area



We Elevate

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