Location: Detroit, MI, Michigan, United States 
Job ID: 70733 


We Elevate... You

Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?

Find out more about us here - Company Website or LinkedIn


As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.


Join us as a

Territory Operations Manager NI


Your Skills

Territory Operations Manager – New Installation

Schindler stands for mobility. Mobility needs experts.


Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.


With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.


Mobility is the goal

The Territory Operations Manager - NI should provide management of company’s operational activities and functions relating to the installation of new products as well as partnering with the NI Sales team on all acquisition of opportunities outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.


· Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory NI operations initiatives.


· Build and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results.


· Responsible for managing net working capital via appropriate asset management measures and billing procedures.


· Develop and maintain strong commercial relationships with key customers, GCs and influential industry consultants through personal contact and staff assignments.


· Responsible for managing, mentoring and leading a team of NI-focused Field Superintendents and Project Coordinators by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the NI team to meet required financial targets/metrics and performance KPIs.


· Lead the hiring and onboarding of all new NI Superintendents and Project Coordinators.


· Initiate procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.


· Engage in pro-active labor relations with local business agents with the support of Schindler’s Labor Relations team.


· Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.


· Advise Superintendents on the utilization and assignment of resources appropriate for project timelines and budgets that ensures quality job completion and drives installation efficiency.


· Ensure all required NI operations meetings are effective. Lead meetings where appropriate.


· Provide expert technical knowledge for any project that needs additional oversight or intervention by visiting jobsites and reviewing ongoing project work with the operational team to ensure that projects close-out at the required efficiency and profitability levels avoiding overruns.


· Ensure team organizes and handles proper inspection and turnover process at project conclusion.


· Interface with Product Line experts on operational challenges, including but not limited to product issues, CQRs, safety concerns, supply chain.


· Ensure coordination of personnel and product safety responsibilities in partnership with Field Quality Excellence organization including driving personnel safety training and


Your Experience

Mobility Needs You



Possess overall knowledge of product and product application; modernization technique and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.


Work Experience:

5 to 7 years in various assignments within the Company, in the ekevator industry, or in another service-oriented business

Experience manageing a P&L for an industrial company




Up to 50% travel withn the territory will be required

Excellent written and verabl skills

Excellent computer skills , including MS Office 


Our Commitment

  • Competitive salary commensurate with experience
  • Competitive Medical, Dental and Vision Plans - All benefits effective from first day of hire
  • Generous Paid Time Off (All employees start with 3 weeks of vacation which then increases with tenure in addition to sick days, floating holidays and 8 Company Observed Holidays)
  • Tuition Reimbursement (Eligible after 6 months of service)
  • Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption
  • 401k Plan: Eligible and company match and vesting on first day of employment
  • Company Match: 100% on first 4% of employee contributions than 50% on the next 6% of employee Contributions
    • If an employee contributes 10%, Schindler matches 7%



Will you join us and elevate tomorrow’s World?


We look forward to receiving your complete online application.


At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
If you would like assistance with the application process for this position, please contact the recruiter highlighted above who will be happy to help.



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