Schindler stands for mobility. Mobility needs experts.
Join our team in Hamilton, ON.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Account Representative

Mobility is the goal

The Account Representative – New Installations (NI) & Modernizations identifies opportunities through key customer contacts and industry information. This role locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Portfolio Growth and Retention

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
Plan, develop and implement NI and Modernization sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Assemble and present information for New Installation and Modernization offerings
Identify and pursue potential customers to drive and support strategic growth objectives
Analyze customer needs and secure desirable business through application of company products and services
Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process/Project Management and Administration

Develop sales proposals for NI & Modernizations and prepare estimates for the sale of company products and services
Assure full utilization of systems and follow best demonstrated practices (BDP)
Prepare and maintain required customer information and files in accordance with established procedures
Work in cooperation with Contract Control on sales contract agreements
Accounts receivable management for assigned accounts, and expedite final payment on new installation/modernization projects when the elevator is completed
Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
Work in cooperation with Fulfillment Team to ensure proper project management, e.g. complete booking papers and design details, upload project data, material ordering

Customer and Account Management

Build and maintain favorable client relationships
Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
Assist architects and/or developers with application of company products through layout data and specifications

Mobility needs you

Bachelor Degree – preferably in Business Administration or Engineering
Proficient in MS Office
Communication: Communicate clearly and articulately
Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation

Our Commitment

Competitive Salary (commensurate with experience)
Competitive Commission Incentive Plan
Eligible for Vehicle Allowance
Competitive Extended Health, Life, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match
Ongoing Learning & Career Development in a Supportive Work Environment
By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third party recruitment partners and affiliate companies.

The budgeted salary range for this role is $68,622 to $85,000 plus commissions. Pay within the salary range will be based on several factors including, but not limited to, relevant qualifications, certifications, experience, geographic location and organizational needs.

Do you want to move the future with us?

Send us your complete application.

www.schindler.com

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or protected veteran status.

We Elevate

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