PRIMARY FUNCTION / POSITION OVERVIEW:

Plans, coordinates, and directs quality assurance program designed to ensure quality production of products consistent with established standards by performing the following duties personally or through subordinate employees.

ESSENTIAL FUNCTIONS:

•    Formulates and maintains quality assurance objectives complementary to corporate policies and goals.
•    Interprets quality assurance philosophy to key personnel in organization.
•    Performs quality reviews of design documentation for compliance with stated requirements, including vendor quality standards and company quality records.
•    Decides whether to accept a product or continue business with a vendor based on a review by the quality assurance engineer.
•    Reviews all data obtained during all quality assurance activities to ensure consistency with company policies and procedures.
•    Develops new approaches to solve problems identified during quality assurance activities.
•    Keeps management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve the situation.
•    Prepares and presents technical and program information to the management team.
•    Directs technical and administrative workers engaged in quality assurance activities.
•    Plays an active role on quality management teams within the organization.
•    Designs and implements quality assurance training programs to key personnel in conjunction with managers.
•    Investigates and adjusts customer complaints regarding quality.