This role is based out of our Springfield, MA office and will be covering Western MA and VT. 

The Field Superintendent, Existing Installations (EI) is responsible for overseeing the servicing and repair of all assigned units, ensuring alignment with both customer and company requirements. This includes driving improvements in quality, safety, cost efficiency, and overall customer satisfaction in support of Area objectives.

• This role also carries responsibility for employee selection, training, and safety across all assigned projects.
• Ensure maintenance activities meet Area and Company quality standards, as well as all contractual requirements.
• Implement and enforce both customer and company expectations related to quality, performance reliability, and passenger safety across all assigned projects.
• Ensure compliance with EEO/AA requirements in accordance with Area, state, and federal regulations.
• Partner with sales teams to support service estimates, order scheduling and execution, and the investigation and resolution of customer concerns. (Note: this role may include a sales component depending on the candidate.)
• Manage an ongoing project audit program to ensure adherence to performance standards related to quality, completeness, and safety.
• Develop and execute programs for employee selection, training, and performance management to support productivity and continuous quality improvement.
• Implement route management strategies that ensure consistent application of preventive maintenance processes while optimizing manpower utilization.
• Foster a strong team environment with a shared commitment to quality and continuous improvement.
• Evaluate and recommend tooling or equipment needs that would enhance efficiency and productivity.
• Build and maintain proactive relationships with the local IUEC business agent.
• Keep Area leadership informed of competitor activity related to pricing, performance, and workforce dynamics.