The District Sales Manager - EI/MOD partners with the Regional Operations Manager - EI/MOD in the retention of all products existing within our service portfolio and the modernization of all products existing within our portfolio as well. He or she will be driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

Financial Management
• Develop sales budgets in line with regional targets and partner with the Vice President – EI/MOD to prepare and implement annual EI & MOD Sales Plan in support of regional objectives.
• Execute the Sales business plan in support of the territory’s financial and non-financial objectives and drive the implementation of territory service sales initiatives.
• Responsible for managing net working capital via appropriate asset management measures and proper billing procedures.
• Manage all field activities for the most cost-effective results.
People Leadership
• Responsible for managing, mentoring and leading a team of Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service and modernization team to meet required financial targets/metrics and performance KPIs.
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• Create and execute training and development plans for all direct reports and oversee the same for all service and modernization sales employees within the region.
• Oversee local labour relations to maximize productivity and performance (this is not part of the Sales Manager role I believe)
• Effectively communicate necessary information to keep employees informed of District and Region initiatives, achievement of targets, and to resolve issues.
• Establish procedures and leadership practices to create a business environment for participative management, in alignment with the Vice President – EI/MOD, maintain high morale of team members and demonstrate strong support of Schindler’s cultural beliefs and best practices.

Health and Safety
• Lead health and safety at a District and Region level through driving a culture of safety in the field and ensuring health and safety policies and procedures are actively adhered to and applied to the business
• Ensure safety training and communications are delivered in accordance with company requirements
• Support the investigation and review of major occupational incidents, worker’s compensation claims and product liability claims to identify root cause(s) and implement corrective preventative actions
• Participate in health and safety related activities including Joint Health and Safety Committee meetings and safety audits

Sales Management and Customer Orientation
• Lead the entire District and Region sales effort, including supporting key sales negotiations and the development of sales proposals.
• Reinforce accepted systematic sales management practices with standardized processes and tools applied.
• Grow portfolio unit count and value above market standards, with repairs driving the immediate business.
• Develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.
• Responsible for investigating and resolving customer issues that require escalation.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
• Responsible for legal interface of procedures like collection efforts and contractual disputes.
• Responsible for investigating and resolving customer issues that require escalation.
• Represent Schindler in the business community.

Quality and Process Management
• Provide leadership for quality initiatives to ensure compliance with business obligations and customer requirements
• Guide administration activities, to ensure process effectiveness and ISO compliance
• Assure full utilization of Schindler systems and tools including compliance with established Best Demonstrated Practices (BDP) in all areas
• Ensure all Area activities are conducted in full compliance with Schindler’s Code of Conduct