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Location: Headquarters (Toronto), ON, Ontario, Canada 
Requisition ID: 26070 

Schindler stands for mobility. Mobility needs experts.
Join our team in Headquarters (Toronto), ON.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

National Operations Manager - Existing Installations (EI)

Mobility is the goal

Primary Function

The National Operations Manager - EI is responsible for Maintenance and Service products within our portfolio. He/She works with local Branch Managers and Service Supervisors to assist them in achieving goals and objectives in the areas of service, repair and maintenance.


  • Work with Branch Managers and Service Supervisors to achieve all service labour objectives and metrics set for Canada (TOR), including profitability targets
  • Initiate and attain quarterly best demonstrated practice (BDP) process and service cost objectives, budget disciplines, asset management and headcount management to realize Canada (TOR) objectives
  • Manage and coordinate the deployment of field engineering technical support
  • Provide direction and support to ensure all maintenance and service field employees are trained and committed to Schindler quality initiatives and objectives
  • Actively support Health and Safety initiatives by integrating safe work practices into operational procedures, participating in training activities and promoting a culture of safety
  • Lead identification, development and delivery of training requirements for field maintenance and service employees to improve reliability
  • In collaboration with Branch Management, Supervisory and Sales personnel, conduct analysis to identify cause of sick units and callbacks, and develop solutions to address unreliable equipment
  • Work closely with all personnel to facilitate and focus on the retention and growth of our service business
  • Set route mean time between callback (MTBC) targets in concurrence with Management and Supervisory personnel
  • Assume active role in the development and training of field hourly maintenance and service employees in conjunction with their direct Supervisor
  • Provide lead role in assurance with compliance of collective bargaining agreement, and other labour issues involving field hourly maintenance and service employees
  • Ensure all field maintenance and service hourly personnel have annual performance reviews completed

Mobility needs you


  • Post Secondary – preferably degree in Engineering, Business or Finance
  • 8-10 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 6-8 of those years is a senior supervisory or management position

Critical Skills

  • Proficient in MS Office
  • Analytical: Ability to think conceptually to have impact, ability to understand complex tasks/situations/problems, analyze them using a systematic approach and identify trends or relationships
  • Coaching and Mentoring: Ability to motivate and guide team members
  • Communication: Ability to articulate vision and communicate strategy across all levels of the organization
  • Leadership: Ability to lead by providing clear expectations and standards, delegating responsibilities and holding employees accountable, recognizing employee achievements and addressing performance gaps and fostering team commitment
  • People Management: Ability to select, train, supervise and evaluate staff
  • Persuasion: Persuasion is required both internally and externally. Employees, suppliers,consultants, government authorities, internal support groups and customers must frequently be motivated to act or react in a manner to support credibility
  • Problem Solving: Ability to interpret complex commercial concerns and identify and mobilize appropriate resources, with minimum negative impact; ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork: Ability to interact with all levels and be an integral part of the operation
  • Strategy: Demonstrate the ability to take the role to that of a Strategic partner with the organization
  • Ability to establish a quality first atmosphere

Do you want to move the future with us?

Send us your complete application.


Schindler Elevator Corporation is an Equal Opportunity Employer. Our success has been built on innovation and our ability to identify with customers and respond to their needs. But most of all, we've achieved our standing by empowering our employees. We invite you to learn more about our company and to consider what we can offer - not a job, but a career - to people who have the skills and initiative to move ahead with Schindler.

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