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Location: Headquarters (Toronto), ON, Canada 
Job ID: 86198 

We Elevate... Quality of urban life

 

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

 

Join us as a

Vice President - Field Operations

 

Your main responsibilities

The Vice President - Field Operations will direct and coordinate the branches in accordance with the strategies and policies of Schindler, manage the resources and ensure customer satisfaction, employee motivation, market share andprofitability. The VP - Field Operations implements all processes, tools, targets and actions in the branches and supports the Executive Management Committee in the definition of the above mentioned targets. It is Schindler Canada's decision to assign the lead of Customer contact to either Key Account Management or Field Operations Management.

Responsibilities:

  • Prepare the Rough Plan and Budgets for all Branch Regional operations in line with policy.
  • Analyze, plan, evaluate and optimize the use of existing Branch resources to achieve market share, profitability and net working capital, customer satisfaction and employee motivation targets.
  • Partnership with VP Field Support and Field Operations to achieve targets in market share, pricing, productivity and efficiency.
  • Partnership with VP Field Support and Field Operations to execute installation & maintenance with an efficiency that ensures the targets of the products and services in terms of quality, reliability and cost of material and installation (pre-calculation).
  • Facilitate and ensure the implementation of all Norms and Procedures inside Branches.
  • Initiate, lead and implement the Strategic Plans in Regions and Branches.
  • Evaluate the results of all operations.
  • Coordinate operations in the joint scope of new installations, existing installations, pursuit of action plans, projects, internal and external benchmarking, implementation of best practices and market studies.
  • Coordinate all activities to deliver customer satisfaction.
  • Coordinate and implement all quality, safety and security requirements according to the appropriate laws and Schindler policies.
  • Coordinate customer allocation where Schindler provides dual/multiple brands.
  • Partnership with NI and EI/MOD Marketing & Sales Management in the definition and follow-up of the sales force dimension in each branch.
 

What you bring

  •  Bachelor Degree – preferably degree in Engineering, Business or Finance
  • 10-15 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 6-8 of those years is a senior supervisory or management position

 

Critical Skills: 

  • Proficient in MS Office
  • Analytical: ability to think conceptually to have impact, ability to understand complex tasks/situations/problems, analyze them using a systematic approach and identify trends or relationships
  • Coaching and Mentoring: ability to motivate and guide team members
  • Communication: Ability to articulate vision and communicate strategy across all levels of the organization
  • Leadership: Ability to lead by providing clear expectations and standards, delegating responsibilities and holding employees accountable, recognizing employee achievements and addressing performance gaps and fostering team commitment
  • People Management: Ability to select, train, supervise and evaluate staff
  • Persuasion: Persuasion is required both internally and externally. Employees, suppliers, consultants, government authorities, internal support groups and customers must frequently be motivated to act or react in a manner to support credibility
  • Problem Solving: Ability to interpret complex commercial concerns and identify and mobilize appropriate resources, with minimum negative impact; ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork: Ability to interact with all levels and be an integral part of the operation
  • Strategy: Demonstrate the ability to take the role to that of a Strategic partner with the organization
  • Ability to establish a quality first atmosphere
  • Ability to travel frequently to the different branches
 

What’s in it for you?

  • Competitive Salary (commensurate with experience)
  • Competitive Bonus Incentive Program or Commission Plan
  • Wide range of professional and leadership development opportunities
  • Competitive Extended Health, Dental & Vision Plans
  • Generous Paid Time Off Plans
  • Tuition Reimbursement Program
  • Competitive Group RRSP with Company Match
 

 

We Elevate

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