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Schindler stands for mobility. Mobility needs experts.
Join our team in Holland, OH.

District Account Specialist 1 

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 58,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, World on Yonge, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Mobility is the goal

PRIMARY FUNCTION: (General summary of the position in a brief, but specific sentence.)
Responsible for collection of Accounts Receivable with the objective of attaining targeted Days Sales Outstanding (DSO) and past-due dollar goals. Interface with customers to ensure prompt payment and resolution of disputes in a timely manner. Visits customers and District offices to promote customer satisfaction and identify actions necessary to improve accounts receivable turnover.
ESSENTIAL FUNCTIONS: (In order of importance, including only usual duties and responsibilities.)

  • Communicate with customers by face-to-face meetings and/or via phone to negotiate and discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts and confirm payment date and amount on a minimum monthly basis.
  • Responsible for resolution of disputes in customer accounts and keep management up-to-date.
  • Visit key customers. Lead visits and/or conference calls with District offices for periodic account reviews.
  • Attend periodic construction/service office meetings to gain understanding of job related issues, which could impact the collection efforts, and to convey to attendees' collection issues on problem accounts.
  • Document all customer discussions into SAP software, and prepare necessary documents to make adjustments to accounts as needed.
  • Prepare account reviews and make periodic conference calls with District personnel to review account collection issues pertinent to their operation.
  • Assist in lien waivers, cash applications and contract reviews as needed.
  • Must be willing to work during "Pacific" time zone hours at least 3 days per week (10 am to 7 pm EST).
  • Must be available to assist with training new members of the DAS group which may include a supervisory role.

a.Computer Skills:
Required knowledge of software and/or any programs to be used including the level of expertise.
Working knowledge of Microsoft Word, Excel and SAP software is required.
b.Problem Solving:
Nature and complexity of problems required to be solved, and the level of analysis, independent judgment, and planning required to be used.
Good analytical, effective time management and organizational skills are necessary to efficiently perform daily functions. Self-motivation, strong follow-up and closure skills are required to achieve the results in a timely and efficient manner.
c.Additional skills:
Other required skills (i.e., communication, project management, leadership, etc.)
High level of customer service skills, strong communication and negotiation skills are needed to effectively communicate and resolve disputes. Previous project management skills are helpful and preferred. Experience as a team leader or supervisor is preferred.
AUTHORITY AND DECISION MAKING:
a.Resource Responsibility:
Level of involvement in financial activities (i.e., determining, recommending or justifying budget.)
Daily functions have impact on the Company's Networking Capital targets.
b.Policy Responsibility:
Level of involvement in establishing, modifying and interpreting the policies.
Must be aware and continuously work within the established guidelines and procedures. May recommend necessary changes on the process to improve and affect the overall efficiency.
IV.CONTACTS:
Required level, frequency and purpose of internal and external contacts to perform the essential functions.
Daily contact with customers for collection issues, continuous contact with region office staff and management for dispute resolution and updates. Contact with direct supervisor for weekly updates and guidance where needed.

Mobility needs you

Education

  • Required level of education to perform the essential functions including any specialized education requirements, licenses and/or certificates.
  • Bachelor Degree in Accounting/Finance or Associate Degree with additional work experience as a supervisor/manager is required.

Work Experience

  • Minimum work experience required including any specific job related experience and years of experience, which would serve as acceptable prerequisites.
  • Bachelor Degree with 2 to 4 years, or Associate degree with 5 to 8 years of related work experience in Customer Service, Accounting and/or Credit and Collections is required.
  • Experience with Construction related accounting and reporting is strongly preferred.
  • Experience as a supervisor/manager of a team is preferred.

Interested? Send us your complete application.

www.schindler.com

Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

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