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Location: Houston, TX, Texas, United States 
Requisition ID: 29639 

 

Schindler stands for mobility. Mobility needs experts.
Join our team in Houston, TX.

 

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

 

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

 

District Service Ops Manager

 
Mobility is the goal

The District Service Operations Manager provides management and direction of company's service activities and functions relating to sales, maintenance, and repair of products within the geographical area assigned for customer acceptance to achieve business plan objectives. Position Description:

  •  Develop and execute a customer service strategy to ensure positive service and satisfaction with customers.
  •  Develop and maintain strong commercial relationships with key district customers and influential industry consultants through personal contact and staff assignments.
  •  Develop and coordinate implementation of region operation's BDP program for service delivery cost improvement goals on each initiative.
  •  Administer service activities for parts inventory, company tools, vehicles and other fixed assets for most cost effective results.
  •  Plan, schedule and assign workload requirements interfacing skill levels of field, marketing and administrative personnel to the needs of the district operation through PMS job elements, activities and performance reviews.
  •  Develop and execute market plan to direct the sale of services for orders entered objective relating to price, volume, and market share across the various district load centers.
  •  Develop and recommend administrative, field and marketing service budgets and control expenditures within approved budget objectives.
  •  Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit's management philosophy and practices.
  •  Develop and execute yearly district service business plan in support of district and region operation's financial and non-financial objectives
 
 
Mobility needs you

Required Education:

  • BA/BS Business / Management / Engineering preferred
  •  Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Previous Work Experience:

  • Five to seven years in various assignments within the Company, in the Elevator industry, or in another service oriented business.
  • Experience managing a small to medium sized P&L for an industrial company is a plus.

 Computer Skills:

  • Working knowledge of Microsoft Word, PowerPoint and Excel. SAP experience is preferred.

Problem Solving: 

  • Administer field resources to satisfy customer requirements for service, repair and maintenance of products to department objectives for quality, reliability and profitability.
  • Allocation of human and financial resources for cost effectiveness and customer satisfaction
 

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