Schindler stands for mobility. Mobility needs experts.
Join our team in London, ON.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Account Manager

Mobility is the goal

The Account Manager – Existing Installations (EI) identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately. The Account Manager is also responsible for operational functions to assist with ensuring the delivery of service and products.

Customer and Account Management

Build and maintain favorable client relationships
Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
Assist architects and/or developers with application of company products through layout data and specifications

Portfolio Growth and Retention

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
Plan, develop and implement EI sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Assemble and present information for service and fixed priced repair offerings
Identify and pursue potential customers to drive and support strategic growth objectives
Analyze customer needs and secure desirable business through application of company products and services
Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services
Assure full utilization of systems and follow best demonstrated practices (BDP)
Prepare and maintain required customer information and files in accordance with established procedures
Work in cooperation with Contract Control on sales contract agreements
Accounts receivable management for assigned accounts
Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Mobility needs you

Post Secondary Degree – preferably in Business or Engineering
3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
Proficient in MS Office
Communication: Communicate clearly and articulately
Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation

Our Commitment

Competitive Salary (commensurate with experience)
Competitive Commission Incentive Plan
Eligible for Vehicle Allowance
Competitive Extended Health, Life, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match
Ongoing Learning & Career Development in a Supportive Work Environment
By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third party recruitment partners and affiliate companies.

The budgeted salary range for this role is $62,446, to $78,057 plus commissions. Pay within the salary range will be based on several factors including, but not limited to, relevant qualifications, certifications, experience, geographic location and organizational needs.

Do you want to move the future with us?

Send us your complete application.

www.schindler.com

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or protected veteran status.

We Elevate

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