PRIMARY FUNCTION: 
The MOD Operations Manager should provide management of company’s activities and functions relating to the modernization of all products existing within our portfolio as well as driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

ESSENTIAL FUNCTIONS:

•    Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory modernization sales and operations initiatives. 

•    Build and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results. 

•    Responsible for managing net working capital via appropriate asset management measures and proper billing procedures.

•    Develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers. 

•    Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.

•    Responsible for managing, mentoring and leading a team of modernization-focused Sales Representatives, Field Superintendents, Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the modernization team to meet required financial targets/metrics and performance KPIs.

•    Initiate procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.

•    Engage in pro-active labor relations with local business agents with the support of Schindler’s Labor Relations team.

•    Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.

•    Review labor estimates for all modernization bids in partnership with the Sales Representative and Superintendent.

•    Advise Superintendents on manpower movement, particularly specialists, including but not limited to adjusters, hydraulic mechanics, escalator mechanics.

•    Ensure all required modernization meetings (both sales & operations) are effective.  Lead meetings where appropriate.

•    Provide expert technical knowledge for any project that needs additional oversight or intervention by visiting jobsites and reviewing ongoing project work with the operational team to ensure that projects close-out at the required efficiency and profitability levels.

•    Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, supply chain.

•    Ensure coordination of personnel and product safety responsibilities in partnership with Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.

•    Responsible for legal interface of procedures like collection efforts and contractual disputes.

•    Responsible for investigating and resolving customer issues that require escalation.