Location: Morristown, NJ, New Jersey, United States 
Job ID: 65826 


We Elevate... You

Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?

Find out more about us here - Company Website or LinkedIn


As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.


Join us as a

IoT Global Support Engineer


Your Skills

  • Provides and plans global 2nd-level support for Schindler’s IoT products and services, encompassing but not limited to monitoring and communication devices, software platforms, SIM-card management, smartphone apps etc.
  • Take support responsibility over certain product lines or services, manage support activities for dedicated product lines / partners on daily basis.
  • Monitor all lifecycle aspects of the IoT products, alert respective organizations and report findings to management
  • Develop technical documentation and instructions and share best practices to ensure smooth operations in the field
  • Contribute to product improvements by collecting product feature requests into user story formats
  • Support field installation of IoEE products to resolve installation issues.
  • Provide troubleshooting advice as well as over the air SW updates for the IoEE devices.
  • Educates and advises TOC on issues arising from the field or backend systems
  • Work closely with partners worldwide (including international sites)
  • Actively share know-how in formal and informal groups
  • Give technical level-support incl. teaching of employees

Your Experience

  • Bachelors degree in Electrical Engineering or Computer Science
  • Elevator Control Systems
  • Product Customization   
  • Product Development
  • Elevator Codes
  • SAP and Business processes

Our Commitment

•    To Your Future: Fully-vested 401k match (up to 7% of total compensation)
•    To Your Health: Competitive Medical, Dental and Vision Plans - All benefits effective from first day of hire
•    To Your Wellness: Generous Paid Time Off (All employees start with 3 weeks of vacation which then increases with tenure in addition to sick days, floating holidays and 8 Company Observed Holidays)
•    To Your Education: Tuition Reimbursement (Eligible after 6 months of service)
•    To Your Family: Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption
•    Partnership with Maven Milk to ship breast milk for employees traveling on Schindler business


Will you join us and elevate tomorrow’s World?


We look forward to receiving your complete online application.
For questions, please contact Siani Adayja Powell,


At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
If you would like assistance with the application process for this position, please contact the recruiter highlighted above who will be happy to help.



We Elevate

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