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Location: Morristown, NJ, New Jersey, United States 
Job ID: 64110 


We Elevate... You

Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?

Find out more about us here - Company Website or LinkedIn


As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.


Join us as a

Senior Global Support Engineer IoT


Your Skills

Schindler Digital Group is looking for a “Senior Global Support Engineer IoEE (m/f/d)” willing to join our team. If you are looking for an international challenge with dynamic and multicultural teams, this could be your future. You will report to the Head of IoEE Control Center.

  • Reports to Head of Department and will be in close collaboration with other departments on group projects within Schindler Digital Group
  • Provides and plans global 2nd-level support for Schindler’s IoT products and services, encompassing but not limited to monitoring and communication devices, software platforms, SIM-card management, smartphone apps etc.
  • Take support responsibility over certain product lines or services, manage support activities for dedicated product lines / partners on daily basis.
  • Monitor all lifecycle aspects of the IoT products, alert respective organizations and report findings to management
  • Develop technical documentation and instructions and share best practices to ensure smooth operations in the field
  • Conduct technical training sessions and continuous knowledge sharing
  • Contribute to product improvements by collecting product feature requests into user story formats
  • Develop changes and fixes for IoEE components and IoEE applications

Your Experience

  • Principle Engineer
  • A minimum of 8 years’ experience in a support organization or software development with technical support aspects.
  • Experience in working with Windows and Linux based systems
  • Knowledge of mobile communication systems and QoS / SLA concepts  
  • Understanding of Software development processes and deployment
  • Expertise in troubleshooting and in solving technical problems.
  • Demonstrated ability to develop technical documentation and instructions.
  • Natural interest in IoT technology and its applications to Schindler business
  • Structured working style
  • Ability to work in an international and multicultural environment, including global departments of Schindler
  • Problem solving skills
  • Professional ability to communicate in English, both written and verbally
  • Additional languages a plus

Our Commitment

To Your Future: Fully-vested 401k match (up to 7% of total compensation)

To Your Health: Competitive Medical, Dental and Vision Plans - All benefits effective from first day of hire

To Your Wellness: Generous Paid Time Off (All employees start with 3 weeks of vacation which then increases with tenure in addition to sick days, floating holidays and 8 Company Observed Holidays)

To Your Education: Tuition Reimbursement (Eligible after 6 months of service)

To Your Family: Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption. Partnership with Maven Milk to ship breast milk for employees traveling on Schindler business


Will you join us and elevate tomorrow’s World?


We look forward to receiving your complete online application.
For questions, please contact Christopher James Mazzerina, +19733976459


At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
If you would like assistance with the application process for this position, please contact the recruiter highlighted above who will be happy to help.



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