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Location: Philadelphia, PA, Pennsylvania, United States 
Requisition ID: 58762 

Schindler stands for mobility. Mobility needs experts.
Join our team in Philadelphia, PA.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the US, including 4 World Trade Center, the Bank of America Tower and the Marriott Marquis in New York, Cowboys Stadium in Dallas and the Cleveland Clinic in Las Vegas.

Service Sales Manager

Mobility is the goal

The Service Sales Manager should partner with the General Manager - Service in the retention of all products existing within our service portfolio as well as driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

 

  • Support the General Manager – Service in executing a business plan in support of the territory’s financial and non-financial objectives and drive the implementation of territory service sales initiatives.

 

  • Develop and recommend sales budgets in line with regional targets and partner with the General Manager – Service to prepare and implement annual EI Sales Plan in support of regional objectives.

 

  • Reinforce accepted systematic sales management practices with standardized processes and tools applied.

 

  • Grow portfolio unit count and value above market standards, with repairs driving the immediate business.

 

  • Partner with the General Manager – Service to develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.

 

  • Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.

 

  • Identify all major potential customers, including national accounts to establish, develop and maintain positive relationships with key accounts.

 

  • Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.

 

  • Responsible for managing, mentoring and leading a team of Service Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.

 

  • Ensure all required service sales meetings are effective.  Lead meetings where appropriate.

 

  • Establish procedures and leadership practices to create a business environment for participative management, in alignment with the General Manger - Service, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.

 

  • Responsible for legal interface of procedures like collection efforts and contractual disputes.

 

  • Responsible for investigating and resolving customer issues that require escalation.
 

Mobility needs you

Education:

  • BA/BS Business / Management / Marketing / Sales
  • Business-to-business sales experience.
  • Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

 

Work Experience:

  • Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business. 
 

Do you want to move the future with us?

If so, please click the Apply now button.

www.schindler.com

 

Equal opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, marital status, gender identity, national origin, citizenship status, disability or protected veteran status.

Schindler is committed to ensuring that our Career Center is accessible to all jobseekers, including individuals with disabilities. If you are having difficulty with the application or the accessibility of this website, please contact Recruiting_Support.US@schindler.com

 

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