The Territory Operations Manager – NI is responsible for overseeing all operational activities related to new installations, while also partnering closely with the NI Sales team to drive opportunities beyond our existing portfolio within the assigned territory. This role is focused on delivering strong customer satisfaction while meeting the region’s strategic and financial objectives.

Key responsibilities include:

• Developing and executing a business plan to support both financial and operational goals, while driving key NI initiatives across the territory
• Building and managing the operational budget, ensuring spend is aligned with approved targets across labor, materials, inventory, tools, and fleet
• Managing working capital through effective asset management and billing processes
• Establishing and maintaining strong relationships with key customers, general contractors, and industry consultants
• Leading, mentoring, and developing a team of Field Superintendents and Project Coordinators, setting clear expectations and driving performance against KPIs and financial targets
• Overseeing hiring and onboarding for new NI team members
• Creating a positive, high-performing team environment that supports Schindler’s culture and encourages engagement and accountability
• Supporting proactive labor relations in partnership with local business agents and the Labor Relations team
• Ensuring effective technician engagement by supporting training, performance management, and active participation in reviews
• Guiding Superintendents on resource planning and allocation to meet project timelines, budgets, and quality standards
• Leading and ensuring effectiveness of key operations meetings
• Providing hands-on project oversight when needed by visiting jobsites, identifying risks, and ensuring projects are delivered efficiently and profitably
• Overseeing proper inspection and turnover processes at project completion
• Partnering with Product Line experts to address operational challenges, including product issues, safety concerns, and supply chain impacts
• Driving a strong safety culture in coordination with Field Quality Excellence, including training, compliance, and equipment testing