Safety and Supervision

• Lead field employees through providing mentorship, guidance and constructive feedback to promote employee development.
• Coach and persuade field employees on Schindler’s methods of safety, quality and productivity.
• Identify training needs and deliver training (safety & technical) to field employees.
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting workforce requirements to maximize efficiency levels and meet and or exceeding customer requirements.
• Monitor work of field employees from both a quantitative and qualitative point of view, including approval of time tickets and maintenance of vacation schedules.
• Investigate employee incidents and near misses, and support early and safe return to work initiatives. Conduct regular safety observations and ensure correct usage of PPE.

Financial Management

• Manage new installation, modernization, maintenance and repair work in area of responsibility within framework of financial budget.
• Manage the Mechanic workforce to maximize business results.

Process and Quality Management

• Monitor job completion check points and implement required corrective action in order to drive new installation, modernization and repair performance to BDP model and meet ISO standards.
• Ensure each new installation, modernization project, maintenance and repair work meet Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer.
• Ensure compliance with requirements issued by local and government authorities.
• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness, and safety.
• Evaluate and initiate requests for tooling where such tooling would support productivity improvement.
• Provide technical support to Sales force for the purposes site visits and pre-bid assessment and to support accuracy of quote both technically and financially.
• Ensure ISO compliance.

Customer Service and External Relations

• Liaise with property management representatives/building owners.
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while costs are minimized.
• Ensure customer needs or enquires are met in a prompt, professional manner by providing clear communications.
• Demonstrate to customers that they are receiving fair value for their expenditures.
• Communicate with and influence business agents, inspectors, etc., in resolving disputes.
• Maintain and manage pro-active relationships with Union business agent.